Client Relationship On-Field Representative/ Enterprise - Milan

Viva.com; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading tech financial institution in Milan is looking for a Client Relationship On-Field Representative. In this full-time role, you will promote services to clients, coordinate cross-functional projects, and provide ongoing support. Candidates should have over 2 years of business development experience, outstanding negotiation skills, and be fluent in English and Italian.

Competenze

• 2+ years of experience in business development within a fast-paced environment.
• Understanding of financial products/services features.
• Strong organizational and diary management skills.
• Computer literacy & tech mindset.

Mansioni

• Serve as the primary point of contact for key enterprise clients.
• Coordinate with cross-functional teams to deliver tailored payment solutions.
• Manage complex onboarding projects.
• Monitor and analyze portfolio performance.
• Provide in-person support and consultation for existing customers.
• Support existing merchants in maintaining active usage.

Conoscenze

Business development experience

Negotiation skills

Organizational skills

Customer Relationship Management (CRM) experience

Fluent in English

Fluent in Italian

Descrizione del lavoro

Client Relationship On-Field Representative/ Enterprise - Milan

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About Viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva's value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities

• Serve as the primary point of contact for key enterprise clients;
• Coordinate with cross-functional teams (Product, Technical, Operations) to deliver tailored enterprise payment solutions;
• Manage complex onboarding projects, ensuring deliverables are completed within agreed timelines;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.

Seniority level

Entry level

Employment type

Full-time

Job function

Technology, Information and Internet

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