Client Relationship On-Field Representative/ E-Commerce

Viva.com; Milano; In loco; EUR 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

A leading tech bank in Europe seeks a Client Relationship On-Field Representative to promote omnichannel payment solutions. You'll engage with clients to ensure seamless activation and support. The ideal candidate has 2+ years in business development, understands financial products, and is fluent in both English and Italian. This is a full-time entry-level position situated in Milan, Italy, offering a dynamic work environment.

Competenze

• 2+ years of experience in business development within a fast-paced environment, preferably a financial services institution.
• Understanding of financial products/services features and advantages.
• Fluent in English and Italian.

Mansioni

• Present payment solutions to clients, ensuring clear information and guidance.
• Visit clients and support their physical and online needs.
• Assist merchants with verification and activation processes.

Conoscenze

Business Development

Negotiation

Organizational Skills

Customer Relationship Management (CRM)

Tech Mindset

Descrizione del lavoro

Client Relationship On-Field Representative / E-Commerce

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About Viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services.

Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner‑innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value‑driven platform to accelerate the adoption of the latest technology.

Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities

• Present Viva.com's omnichannel payment solutions to clients, providing clear information and guidance on implementation;
• Visit clients' premises and engage digitally to support both physical and online merchant needs;
• Assist merchants with verification and activation processes;
• Support merchants in integrating Viva.com e-commerce payment solutions, including payment gateways, checkout tools, and APIs;
• Monitor and analyze portfolio performance;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Collaborate with internal teams to enhance the merchant experience both digitally and in-store;
• Travel to meet clients and attend industry events;

Requirements

• 2+ years of experience in business development within a fast‑paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian;

Seniority level

Entry level

Employment type

Full-time

Industries

Technology, Information and Internet

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