Client Operations Representative

Viva.com; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading tech bank for businesses is seeking an Operations Team member to manage incoming leads and assist merchants with onboarding. The ideal candidate will analyze account performance and promote services while collaborating with various teams. Fluent English and Italian are required. This full-time role offers a dynamic work environment in the technology sector.

Competenze

• Experience in monitoring and analyzing account performance.
• Desire to become a payments subject matter expert.
• Hold strong presentation skills for effective communication.
• Ability to identify customer needs to craft solutions.
• Collaboration skills to work with various teams.

Mansioni

• Assess and assign incoming leads to teams.
• Assist merchants with onboarding and payment setups.
• Promote services to potential merchants.
• Monitor and manage active merchants post-activation.
• Support internal departments for effective systems use.
• Maintain up-to-date client information in databases.
• Analyze account performance for growth opportunities.
• Collaborate with teams for seamless service delivery.

Conoscenze

Account performance analysis

Strong interest in technology

Customer requirement identification

Presentation skills

Collaboration skills

Fluent in English

Fluent in Italian

Descrizione del lavoro

As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company's services.

About Viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner‑innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition. Viva.com envisions to provide businesses a value‑driven platform to accelerate the adoption of the latest technology.

Key Responsibilities

• Assess and assign incoming leads to the appropriate team.
• Manage and assist existing merchants with the onboarding process and payment acceptance setup.
• Promote existing and new company's services to potential merchants.
• Monitor and oversee active merchants post‑activation to ensure seamless collaboration.
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes.
• Enter and maintain up‑to‑date client information into the company's database and keep records with relevant data.
• Monitor and analyze account performance to drive growth.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Experience in monitoring and analyzing account performance to drive growth.
• Hold a strong interest in technology, with the desire to become a payments subject matter expert.
• Be able to identify customer technical and commercial requirements to craft solutions.
• Hold strong presentation skills, particularly over the phone or with video meetings.
• Possesses collaboration skills, able to work with a wide range of people to get stuff done.
• Fluent in English and Italian.

Seniority level

Associate

Employment type

Full-time

Job function

Technology, Information and Internet

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