Client Experience Coordinator

Hotel Domani; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A renowned hospitality establishment in Milan seeks a Guest Experience & Front-of-House professional to welcome guests, manage client relationships, and support daily operations. Candidates should have a strong background in hospitality, be fluent in Italian and English, and possess excellent organizational and communication skills. This role requires tech-savvy individuals who are passionate about wellness and community engagement.

Competenze

• Fluent in Italian and English (written and spoken).
• Background in hospitality, wellness, or retail preferred.
• Strong organizational, multitasking, and communication skills.
• Professional, polished, and client-focused attitude.
• Tech-savvy and comfortable with CRM and scheduling tools.
• Genuine enthusiasm for wellness, fitness, and community.

Mansioni

• Welcome guests warmly and guide them through check-ins.
• Manage and update client profiles in the CRM system.
• Assist in achieving sales and retention goals.
• Collaborate with instructors to ensure smooth operations.
• Act as a communication link between clients and management.

Conoscenze

Fluent in Italian and English

Strong organizational skills

Multitasking

Communication skills

Tech-savvy

Formazione

Background in hospitality, wellness, or retail

Descrizione del lavoro

Guest Experience & Front-of-House

• Welcome guests warmly and guide them through check-ins, studio tours, and class preparation.
• Maintain a calm, professional, and inviting studio atmosphere at all times.

Client Relationship Management (CRM)

• Manage and update client profiles, bookings, and memberships in the CRM system.
• Support client retention by tracking engagement and following up with members.
• Ensure accurate data entry and reporting to support management insights.

Sales & Community Engagement

• Educate guests about THRIOM services, memberships, and packages with authenticity and enthusiasm.
• Assist in achieving sales and retention goals by upselling memberships and retail products.
• Help coordinate community events or activations that strengthen member relationships.

Operational Support

• Collaborate with instructors and management to ensure smooth daily operations and class transitions.
• Maintain the studio’s presentation standards: clean, organized, and aligned with THRIOM’s aesthetic.
• Assist with administrative tasks such as inventory, scheduling, and supplier coordination.

Team Collaboration

• Act as a communication link between clients, instructors, and management.
• Support internal projects that improve efficiency and client experience.

Qualifications

• Fluent in Italian and English (written and spoken).
• Background in hospitality, wellness, or retail preferred.
• Strong organizational, multitasking, and communication skills.
• Professional, polished, and client-focused attitude.
• Tech-savvy and comfortable with CRM and scheduling tools.
• Genuine enthusiasm for wellness, fitness, and community.