Client Development Manager

Experteer Italy; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A luxury fashion house in Milan is seeking an experienced Client Development Manager to oversee the CDM Strategy and manage VIP clientele in their boutique. The role requires a strong background in luxury fashion, profound communication skills, and a commitment to client satisfaction. The ideal candidate will have a proven track record in client management and a passion for the Dior brand. This fulltime position demands a minimum of 10 years of relevant experience.

Competenze

• 10+ years of experience in a relevant field with a focus on luxury fashion.
• Strong relationship building and public speaking skills.
• Demonstrated ability to drive client loyalty and manage client experiences.

Mansioni

• Manage and develop the CDM Strategy & VIP clients.
• Ensure client loyalty and satisfaction across departments.
• Manage corporate events and guest experiences.
• Track KPIs and provide feedback for continuous improvement.

Conoscenze

Excellent communication skills

Customer service sensitivity

Commercial creativity

Analytical skills

Fluency in English

Strumenti

Excel

Descrizione del lavoro

Client Development Manager – Christian Dior Couture, Milan, Italy (Permanent Fulltime, Minimum 10 years experience).

We are currently seeking for a CDM Manager based in Milan who will be responsible for managing and developing the CDM Strategy & VIP clients within our Milanese Boutique. As Client Development manager you will at all times be a brand ambassador for Dior with all points of contact of the business.

Job Responsibilities

• Ensure the appropriate management and development of Clients, increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and Client Development Specialists.
• Fully manage all strategic, operational and corporate events, propose and facilitate local events.
• Ensure Dior standards are applied and maintained at all times in the events, client experiences and back-office activities.
• Follow up CRM KPI's and provide feedback to the Head Office CDM team for continuous improvement.
• Support the team to drive the strategy from the KPIs on the shop floor, provide trainings to the Sales team on Dior CRM Tools and coaching them during the clienteling hours.
• Work on improving client segmentation, profiling and targeting.
• Monitor results and profitability of all actions implemented.
• Full knowledge of back-office functions and boutique analysis.

Qualifications

• Excellent communication, public speaking and relationship building skills.
• Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity.
• Strong sensitivity to the luxury products universe.
• Commercial mindset.
• Excellent use of Excel and good analytical skills.
• Previous experience within luxury fashion.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluent in English.