Client Advisor - The Mall Leccio (Fixed-term Contract)

FERRAGAMO; Reggello; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Tuscany is seeking a proactive Client Advisor to enhance customer experiences. The ideal candidate possesses strong communication skills, a passion for style, and the ability to connect with clients on a personal level. You will create memorable moments and drive sales while fostering long-term relationships. Proficiency in Italian and English is essential, with additional languages being an advantage.

Competenze

• Proficiency in Italian and English; multilingualism is a plus.
• Deep understanding of luxury customer desires and needs.
• Ability to create emotionally enriched customer relationships.

Mansioni

• Transform client experiences into magical moments.
• Build long-term, authentic bonds with clients.
• Drive individual and team sales objectives.

Conoscenze

Client advisor skills

Communication skills

Sales ability

Storytelling

Empathy

Descrizione del lavoro

2 days ago Be among the first 25 applicants

Embrace the opportunity to enhance the Customer Experience.

At Ferragamo, we're more than just building a Brand

We’re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter

We are seeking a proactive Client Advisor to join our team in Leccio (Florence).

YOU

• Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision
• Courageous with ideas and innovative in your approach, always ready to grow and learn

THE JOB

• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
• Create a long-term authentic bond with clients by making them feel the experience is truly about
Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results

ESSENTIALS

• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients
• Being a master at storytelling and at the art of asking engaging questions
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

MISSION DETAILS

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance

Languages: Proficiency inItalian and English, more languages will be advantageous.

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.