CLIENT ADVISOR SERRAVALLE (FULL TIME 40H)

CELINE; Serravalle Scrivia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Serravalle Scrivia is seeking a Client Advisor to enhance customer experience in store. You will use your strong sales skills and fashion knowledge to engage clients, drive sales, and build lasting relationships. Ideal candidates have 2+ years in sales, fluency in Italian and English, and a passion for the brand. This role is full-time at a renowned retailer offering a diverse and inclusive work culture.

Competenze

• Minimum of 2 years in sales in fashion or luxury sector.
• Fluent in Italian and English; a third language is a plus.

Mansioni

• Welcome clients and ensure they feel comfortable.
• Contribute to sales development and common objectives.
• Advise customers and provide excellent service.
• Build lasting relationships with customers.
• Participate in operational tasks like merchandising and inventory.

Conoscenze

high product and fashion sensitivity

ability to understand customers' needs

team spirit

sense of service

natural curiosity

open-mindedness

optimism

empathy

Descrizione del lavoro

CLIENT ADVISOR SERRAVALLE (FULL TIME 40H)

CELINE, founded in 1945 by Céline Vipiana, is an iconic French leather‑goods, fashion & couture house belonging to the LVMH Group.

To have a chance of joining CELINE, you must thrive as a team player in a fast‑paced environment amongst passionate, agile, and authentic people.

MAIN PURPOSE

As CLIENT ADVISOR, welcome all clients to our store, ensuring they feel comfortable in the environment.

KEY RESPONSIBILITIES

• CONTRIBUTE TO THE DEVELOPMENT OF SALES AND THE ACHIEVEMENT OF COMMON SALE OBJECTIVES.
• WELCOME AND ADVISE OUR CUSTOMERS AND PROVIDE THE BEST CUSTOMER SERVICE.
• SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE.
• BE PROACTIVE AND BOLD BY PROPOSING COMPLEMENTARY PRODUCTS.
• CONTRIBUTE TO THE RECRUITMENT AND RETENTION OF OUR CUSTOMERS BY BUILDING PRIVILEGED AND LASTING RELATIONSHIPS WITH EACH OF THEM.
• BE ACTIVELY PART OF THE OPERATIONAL LIFE OF THE STORE: VISUAL MERCHANDISING, RESTOCKING, TRANSFERS, AFTER‑SALES SERVICE, INVENTORY MANAGEMENT.
• CONTROL AND RESPECT THE INTERNAL PROCEDURES AND GUIDELINES.
• SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE.
• BE A GREAT AMBASSADOR OF CELINE AND THE GROUP.
• ENDORSING THE BRAND SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE.

PROFILE

Experience: A minimum of 2 years in sales and in the fashion or luxury sector or equivalent skills.

Skills & personal attributes: high product and fashion sensitivity and knowledge, ability to understand and go beyond customers’ needs, taste for challenge, team spirit, sense of service, natural curiosity, open‑minded, optimism, and empathy.

Languages: fluent in Italian and English; a third language would be a plus.

COMMITMENT

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary. If you require specific assistance during the recruitment process, please do not hesitate to let us know. At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.