Client Advisor Milan

OTB; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury fashion retailer in Milan is seeking a Client Advisor to represent the brand and deliver exceptional service. The ideal candidate has experience in client engagement and a background in the luxury sector, with a strong emphasis on relationship building and sales performance. Bilingual in English and Italian is required. Join us to make a significant impact in the luxury shopping experience.

Competenze

• Experienced Client Advisor with luxury industry background.
• Ability to foster lasting relationships with clients.
• Fluent in English and Italian.

Mansioni

• Provide exceptional client engagement and personalized service.
• Identify client needs to achieve sales targets.
• Build and maintain strong client relationships.
• Maintain product knowledge to communicate features effectively.
• Support visual merchandising standards.
• Collaborate with team members for store success.
• Assist with inventory management.
• Uphold company policies and grooming standards.

Conoscenze

Excellent communication

Client relationship building

Commercial performance driving

Cross-selling expertise

Proactivity

Versatility and passion for challenges

Descrizione del lavoro

Overview

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Role

As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.

Responsibilities

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills and Experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are an experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• Excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• English and Italian mandatory.