Client Advisor (m/f/d) - Rome Piazza Di Spagna

RIMOWA GmbH; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury travel brand in Rome is seeking a Client Advisor to enhance customer relationships and provide first-class consultations. The ideal candidate speaks fluent German and English and is passionate about luxury product sales. Responsibilities include consultations, small repairs, and after-sales support. This position offers competitive salary, lunch tickets, staff discounts, and career development opportunities within the LVMH Group.

Servizi

Competitive salary with bonus scheme

Lunch Tickets 9€ per day

Staff discount on RIMOWA products

Financial and psychological support

Career development opportunities

Regular product & leadership trainings

Competenze

• Experience in the luxury sector is preferred, but new starters are welcome.
• Passion for selling luxury products.
• Customer experience is important.

Mansioni

• Strengthen customer relationships through first-class consultations.
• Perform sales and small repairs on site.
• Be a professional point of contact for after-sales topics.
• Ensure the highest quality standards in processing repairs.

Conoscenze

Fluent German

Fluent English

Customer experience

Sales passion for luxury products

Descrizione del lavoro

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

We are looking for aClient Advisor (November 1st 2025 - October 31st 2026)to join our team!

Job responsibilities

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first‑class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after‑sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first‑class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent German and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products.

Our offer

• A competitive salary based on your experience with additional bonus scheme
• Lunch Tickets 9€ per day
• Staff discount on RIMOWA products as well as regular LVMH Family & Friends offers.
• Financial and psychological support through the LVMH Heart Fund
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Regular product & leadership trainings to continuously expand your know-how in the luxury segment.

Additional information

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

What are you waiting for? Apply today and soon become part of our unique crew. It's quick, easy and uncomplicated - just tell us your salary requirements and earliest possible start date.