Client Advisor, Full Time, Napoli New Opening

Stone Island; Mugnano di Napoli; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Naples is seeking a Client Advisor for full-time position. You will ensure excellent customer service, act as a brand ambassador, and provide personalized assistance to clients. The ideal candidate has experience in fashion retail, strong communication skills, and fluency in Italian and English. Opportunity to work in a fast-paced environment and contribute to visual merchandising standards.

Competenze

• Previous experience in sales roles in Fashion Retail or related studies.
• Understanding of luxury sector and key performance indicators.
• Digitally aware, ability to work in fast-paced environments.

Mansioni

• Ensure excellent customer service and maintain quality standards.
• Act as a brand ambassador for clientele.
• Provide personalized advice and manage after-sales service.

Conoscenze

Customer service

Sales in Fashion Retail

Strong communication skills

Team spirit

Fluency in Italian

Fluency in English

Flexibility

Passion for retail

Descrizione del lavoro

Overview

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognized icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

The Role

Client Advisor, Full Time | Napoli

Your Impact

The Day-To-Day

• Ensure excellent customer service and maintain the quality standards required by the brand;
• Act as a brand ambassador to the boutique’s clientele;
• Welcome, advise, and handle sales to local and international clients;
• Present the Stone Island universe by detailing its collections;
• Provide personalized advice by meeting clients’ expectations and requests;
• Manage after-sales service and ensure follow-up with clients;
• Ensure the proper upkeep of the store from a Visual Merchandising perspective in accordance with company policy; assist in the installation of window displays according to Stone Island standards and manage product rotations in the windows;
• Acquire in-depth knowledge of all product categories and become a driving force for Visual Merchandising to actively contribute to business development.

Qualifications

Key Qualifications

• Previous experience in sales roles in Fashion Retail/ Hospitality; or interest/study in Fashion related courses - experience in Luxury and Contemporary Retail environment is a plus;
• Has an understanding of the luxury sector, key performance indicators (KPIs), product sensitivity;
• Service-oriented, strong communication skills, team spirit, ability to work independently;
• Reliability, punctuality, flexibility;
• Passion for retail, client service and the luxury fashion industry;
• Fluency and sophistication in Italian and English, another language is a plus;
• Digitally aware and open to new ways of working;
• Ability to work in a fast-paced, changing environment.

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.