CLIENT ADVISOR FLORENCE (FULL TIME 40H)

Inside Lvmh; Firenze; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion house in Florence is seeking a Client Advisor to welcome clients and provide an exceptional customer experience. You will contribute to sales objectives, build relationships, and support store operations. Ideal candidates have at least 2 years of experience in sales within the fashion or luxury sector and possess strong product knowledge. This full-time position emphasizes teamwork and creativity in a dynamic retail environment.

Competenze

• Minimum of 2 years in sales and in fashion or luxury sector or equivalent.

Mansioni

• Contribute to the development of sales and achieve common sale objectives.
• Welcome and advise customers, providing the best customer service.
• Share the story behind products and deliver expertise.
• Propose complementary products proactively.
• Build lasting relationships with customers.
• Be part of the operational life of the store.
• Control and respect internal procedures and guidelines.
• Support the digital evolution of the house.
• Be a great ambassador for the brand.

Conoscenze

High product and fashion sensitivity and knowledge

Ability to understand and go beyond customers’ needs

Taste for challenge and a team spirit

Sense of service, natural curiosity, open-mindedness, optimism, and empathy

Descrizione del lavoro

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group.
To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

Main Purpose

AS CLIENT ADVISOR, WELCOME ALL CLIENTS TO OUR STORE ENSURING THE CLIENT FEELS COMFORTABLE IN THE ENVIRONMENT.

Key Responsibilities

• CONTRIBUTE TO THE DEVELOPMENT OF SALES AND THE ACHIEVEMENT OF COMMON SALE OBJECTIVES.
• WELCOME AND ADVISE OUR CUSTOMERS AND PROVIDE THE BEST CUSTOMER SERVICE.
• SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE.
• BE PROACTIVE AND BOLD BY PROPOSING COMPLEMENTARY PRODUCTS.
• CONTRIBUTE TO THE RECRUITMENT AND RETENTION OF OUR CUSTOMERS BY BUILDING PRIVILEGED AND LASTING RELATIONSHIPS WITH EACH OF THEM.
• BE ACTIVELY PART OF THE OPERATIONAL LIFE OF THE STORE: VISUAL MERCHANDISING, RESTOCKING, TRANSFERS, AFTER-SALES SERVICE, INVENTORY MANAGEMENT.
• CONTROL AND RESPECT THE INTERNAL PROCEDURES AND GUIDELINES
• SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE.
• BE A GREAT AMBASSADOR OF CELINE AND THE GROUP
• ENDORSING THE BRAND SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE.

Profile & Experience

EXPERIENCE: A MINIMUM OF 2 YEARS IN SALES AND IN FASHION OR LUXURY SECTOR OR EQUIVALENT

Skills & Personal Attributes

• HIGH PRODUCT AND FASHION SENSITIVITY AND KNOWLEDGE
• ABILITY TO UNDERSTAND AND GO BEYOND CUSTOMERS’ NEEDS TO PROVIDE THEM THE BEST CUSTOMER EXPERIENCE.
• TASTE FOR CHALLENGE AND A TEAM SPIRIT
• SENSE OF SERVICE, NATURAL CURIOSITY, OPENMINDED, OPTIMISM AND EMPATHY

WORKING HOURS: FULL TIME 40 HOURS

WORKPLACE: FLORENCE

STARTING DATE: AS SOON AS POSSIBLE

Our Commitment

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.

We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary.

If you require specific assistance during the recruitment process, please do not hesitate to let us know.

At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.