City Host & Freelance Tour Guide

Lokafy; Matera; Vor Ort; EUR 21.000 - 34.000; Teilzeit

Benefits dieser Stelle

Flexible scheduling

Freelance assignments

Zusammenfassung

Lokafy in Matera is seeking a part-time, on-site City Host & Freelance Tour Guide. You will welcome travelers, lead personalized walking tours through Matera's neighborhoods and landmarks, and share local insights, culture, and food recommendations.

You will coordinate meeting points, manage small groups, answer questions, and deliver friendly customer service throughout each tour. Flexible weekend hours and freelance assignments are available.

Qualifikationen

• Clear spoken English for international travelers.
• Experience in hospitality and guest services.
• Ability to train or explain local customs and history.
• Knowledge of Matera's neighborhoods, food, and culture.
• Ability to upsell additional tours respectfully.

Aufgaben

• Lead personalized walking tours of Matera for small groups.
• Coordinate meeting points and manage flows.
• Provide local recommendations and practical tips.
• Offer customized routes based on traveler interests.
• Deliver friendly, responsive customer service on-site.

Kenntnisse

Strong communication

Hospitality experience

Public speaking

Customer service

Local knowledge of Matera

Time management

Independent freelance work

Flexible schedule

Jobbeschreibung

Company Description

Lokafy connects travelers with local residents to create authentic, people-centered travel experiences. Instead of relying solely on guidebooks and typical tourist routes, Lokafy's city hosts share their personal perspectives and stories about the places they live in. The company believes cities are best understood through meaningful interactions with the people who call them home. By fostering these connections, Lokafy helps travelers see destinations as they are truly meant to be seen. Its mission is to make travel about people as much as places, encouraging global understanding through shared experiences.

Role Description

As a City Host & Freelance Tour Guide in Matera, you will welcome travelers and lead them on personalized walks through the city’s neighborhoods and landmarks. You will share local insights, cultural context, and your own experiences, helping visitors discover hidden spots, everyday life, and authentic food and beverage recommendations. Day-to-day tasks include coordinating meeting points, managing small group dynamics, answering questions, and providing friendly, responsive customer service throughout each tour. You may also suggest customized routes based on traveler interests and support guests with practical tips such as transportation, local customs, and safety. This is a part-time, on-site role in Matera, offering flexible scheduling and freelance-style assignments.

Qualifications

• Strong communication skills, including clear spoken English and the ability to converse confidently with travelers from diverse backgrounds.
• Customer service experience with a focus on hospitality, problem-solving, and creating welcoming, inclusive environments for guests.
• Ability to provide engaging training or explanations, such as guiding first-time visitors through local customs, norms, and city navigation.
• Familiarity with local food & beverage options, and enthusiasm for recommending authentic restaurants, cafés, and culinary experiences.
• Basic sales or upselling skills, including promoting additional walks, experiences, or local services in a respectful, guest-centered way.
• Deep knowledge of Matera’s neighborhoods, history, culture, and daily life, with a genuine passion for sharing your city.
• Reliable time management, punctuality, and the ability to work independently as a freelance host.
• Comfort guiding small groups on foot and willingness to work flexible hours, including weekends and holidays.