Cashier - Montenapoleone

EZ Service Srl; Milano; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Milan seeks a Cashier to process POS transactions, ensure accurate cash reconciliation, and provide excellent customer service. Candidates must have strong attention to detail, numeracy skills, and effective communication abilities. Experience in a high-end retail environment is preferred.

Competenze

• Excellent attention to detail accuracy.
• Calm composure under pressure.
• Strong customer-focus and diplomacy.

Mansioni

• Process all POS transactions accurately and efficiently.
• Ensure accurate reconciliation of daily cash and card takings.
• Collect and update client details in accordance with Company policies.

Conoscenze

Attention to detail

Numeracy

Customer focus

Communication skills

Descrizione del lavoro

What makes you, makes Zegna

As a cashier you will process all POS transactions accurately and efficiently and collect and update client details in accordance with established Company policies and procedures, whilst providing an outstanding level of luxury customer service. You will ensure accurate reconciliation of daily cash and card takings with the Retail Information System (RIS) database, and carry out cash banking processes for the boutique.

What makes up your day

Receives and processes client cash and credit card payments according to Company guidelines.

Performs all transactions in the Zegna RIS (Retail Information System) – including sales, refunds and returns, Made‑to‑Measure (MTM) deposits and balance payments, and Gift cards; to ensure the accurate updating of customer, vendita and stock records.

Performs tax refunds

Performs cash desk daily closing procedure as per Company guidelines, and ensures accurate reconciliation of RIS with cash / card takings.

Provides daily / weekly / monthly sales reports to Store Manager / Accounts Dept / Retail Logistics Team, as requested.

Collects and registers customer personal information on the RIS Customer Database, updating existing client records where necessary to ensure customer database completeness.

Performs inter-Company and B2B sale transactions in the RIS; issues invoices with correct taxable values.

Advises on CITES enquiries and processes CITES sales to ensure correct documentation.

Performs card-not-present sales, ensuring strict adherence to Company and Card Processor guidelines and procedures.

Controls and reconciles boutique petty cash float.

Monitors stock for cash desk stationary and places replenishment orders as required, and under the supervision of the Store Management.

Ensures that PDQ payment terminals are in correct working order; requesting assistance from IT department and external card-processing provider as necessary.

Performs daily cash banking and deposit procedures

Supports the resolution of card transaction disputes; provides documentary evidence and liaises with card-processing provider as required.

Manages transactions in foreign currency, ensuring accurate reconciliation of gain / loss on exchange values.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who :

• Excellent attention to detail accuracy
• Numeracy, calm composure under pressure and strong customer‑focus
• Diplomacy and sensibility to luxury
• Excellent phone and written communication skills

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready‑to‑wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.