Carrier Relations/ After-hours Track and Trace Representative

FLS Transportation Service Limited; Roma; In loco; EUR 29.000 - 39.000; Tempo pieno

Descrizione del lavoro

A logistics company is seeking an entry-level Carrier Relations/After-hours Track-and-Trace representative for their Rome, GA office. The role involves managing communications with customers and carriers, tracking shipments, and resolving issues that arise during transit. Effective communication skills are essential while prior transportation experience is preferred but not mandatory. Competitive shift schedules provided.

Competenze

• Entry-level position; experience in transportation preferred but not required.
• Ability to handle customer communication effectively.
• Familiarity with software tools for tracking shipments.

Mansioni

• Answer incoming emails and phone calls from customers and carriers.
• Track and trace shipments; address any issues during transit.
• Notify operations team promptly of any load issues.
• Negotiate rates with carriers to maximize profitability.

Conoscenze

Transportation experience

Problem-solving

Communication skills

Descrizione del lavoro

FLS Transportation seeks an entry-level Carrier Relations/ After-hours Track-and-Trace representative for its Rome, GA office. Transportation experience is a plus, but not required. The schedule is as follows:

Sunday 0700-1600

Monday 0900-2000

Thursday 1100-1800

Friday 1100-2000

Saturday 0700-1600

Job responsibilities include:

Afterhours Logistics Coordinator Responsibilities:

• Answering incoming emails and phone calls in a timely manner from customers, shipper/receivers, carrier dispatchers and drivers.
• Track and trace shipments with carriers using all communication means (driver/dispatcher phone, text, email, ELD links, MacroPoint) and address any issues during transit with the carrier, customer and shipper/consignee.
• Use customer knowledge, industry experience and information listed on the load to problem solve as issues arise.
• Promptly notify the operations team of any load issues and act as noted in the Afterhours Instruction load field.
• Accept customer tenders and update customer portals as required.
• Communicate with shippers/receivers and operations team when appointments need to be rescheduled, sending updated rate confirmation to carrier with appointment revisions.
• Assist in recovery of loads when needed by using various software tools to source carrier equipment.
• Negotiate rates with carriers to maximize profitability and tender loads when inbound phone calls and emails are received.

Carrier Relations Responsibilities:

• Ensuring all carriers available for use under FLS branch operations meet the minimum requirements of the corporation. This includes reviewing “On Hold” carriers in Highway to complete onboarding or dismiss.
• Review and process carrier Insurance certificates.
• Execute Carrier Relations Requests in an expeditious manner while adhering to compliance requirements.
• Receive and review carrier complaints against FLS and provide notice as needed to Director of Ops Support.
• Quote and execute Insurance Riders to cover high value and LTL loads.
• Execute Comdata Comchecks for lumpers and when approved by management, fuel advances.
• Complete credit applications and provide to Director of Ops Support for final approval and signature.
• Export carrier contacts and send mass communications via Constant Contact to carriers.
• Using resources such as Highway Load Lock, Freight Guard reports, Cargo Net reports and DNL reports, safeguard FLS from fraudulent carriers.
• Daily review unreleased and released FreightGuard reports. Communicate with AP Adjustments to hold carrier pay for double brokering reports.
• In a timely manner, respond to incoming phone calls and emails to the Carrier Relations department.
• Process CPAT monitoring of cross border carriers.
• Daily updating carrier visibility integrations for ELD tracking based on reports from tracking providers.
• Assist accounting department with carrier inquires as and vendor set ups.
• Other duties and responsibilities as assigned by your supervisor.

For inquiries related to this position, please email [e-mail] or submit your resume via the job posting portal. For additional inquiries, please contact [e-mail].