Business Travel Consultant Team Leader

BizAway S.r.l. (ES); Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading travel management company in Milan is looking for a Business Travel Consultant Team Leader to oversee a team of Travel Agents. Responsibilities include managing service quality, conducting performance reviews, and promoting team excellence. Ideal candidates should have over 5 years of experience in travel management and a strong understanding of GDS systems. The position offers a hybrid working model and opportunities for professional development.

Servizi

Stock options plan

Free coffee

Free beers

Smart working policy

Competenze

• 5+ years of experience in a travel management or customer service environment.
• Proven experience leading teams in the travel industry.
• A proactive mindset, with the ability to inspire and lead by example.

Mansioni

• Lead and support a team of Travel Agents in daily activities.
• Monitor KPIs related to service quality and productivity.
• Conduct regular 1:1s and performance reviews.

Conoscenze

Leadership and team management

Strong knowledge of GDS systems (Amadeus, Galileo, Sabre)

Excellent communication skills

Problem-solving skills

Fluent in Italian

Fluent in English

Strumenti

Zendesk

CRM systems

Descrizione del lavoro

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a driven and enthusiastic Business Travel ConsultantTeam Leader (m/w/d) , who desires to contribute to the growth and success of our Service Team.

Your role in BizAway

As a Team Leader, you will play a key role in guiding and supporting a group of Travel Agents, ensuring excellence in service delivery and operational performance. You will be responsible for maintaining high-quality standards, fostering a positive team culture, and collaborating cross-functionally with other departments (Quality, WFM, Back Office, and GTM&VIP teams) to achieve business goals.

• Lead, motivate, and support a team of Travel Agents in their daily activities
• Monitor KPIs related to service quality, productivity, and client satisfaction
• Conduct regular 1:1s, performance reviews, and feedback sessions.
• Coordinate training needs and collaborate with the Quality & Training area
• Ensure team compliance with internal processes and SLA commitments
• Work closely with Workforce Management to plan shifts and capacity
• Support escalations and complex cases, ensuring client-first resolution
• Identify opportunities for process improvement and automation
• Contribute to projects aimed at enhancing service efficiency and scalability.

Your basic qualifications

• 5+ years of experience in a travel management or customer service environment
• Proven experience leading teams (in travel industry)
• Strong knowledge of GDS systems (Amadeus, Galileo, Sabre)
• Excellent communication, organizational, and problem-solving skills
• Fluent in Italian and English (other European languages are a plus)
• A proactive mindset, with the ability to inspire and lead by example
• Passion for people development and continuous improvement.

We are also interested in

• Ability to learn and adapt to new software technologies
• Familiarity with Zendesk or other ticketing/CRM systems.
• Experience in managing multilingual or multi-market operations
• Strong verbal and written communication skills

Our offer

• Contract type: Permanent
• Working hours: Full-time – 40h/week, from Monday to Friday
• Hybrid: Smart Working Policy (2 days remotely and 3 in the office) and great offices in Europe
• Salary: Starting from level from 3nd level and above, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)
• Equity in the company (stock options plan)
• A seat on a scale-up with skyrocketing growth
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decision
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.