Business Process Manager

Jobgether; Italy; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Fully Remote Work

Health Insurance

Learning budget

Career development

Mental health support

Team events

Job summary

Jobgether is seeking a Business Process Manager based in Italy to lead process optimization across the Product department. You will analyze workflows, eliminate bottlenecks, and drive standardization while owning Jira and Confluence configurations. You will collaborate with multiple teams to enhance planning, prioritization, and transparency.

The role emphasizes automation opportunities, KPI dashboards, and scalable processes to support a fast-growing tech environment in the iGaming space.

Qualifications

• 3+ years in Operations, Product Operations, BPM or related IT role.
• Proven ability to model, standardize and optimize cross-team processes.
• Hands-on Jira Cloud and Confluence, with customization experience.
• Experience gathering requirements and coordinating testing/acceptance.
• Strong analytical and stakeholder-management skills.

Responsibilities

• Analyze Product workflows to identify bottlenecks and inefficiencies.
• Design optimized processes, enabling automation and better planning.
• Standardize operating principles across the Product department.
• Lead Jira/Confluence configuration, testing and rollout across teams.
• Develop dashboards and reporting to monitor performance and impact.

Skills

Agile methodologies

Scrum

Kanban

Stakeholder management

Process optimization

Data analysis

Tools

Jira Cloud

Confluence

Jira Dashboards

Automation

Jira Plans

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Process Manager based in Italy.

Join a fast-growing international technology environment focused on innovative digital solutions and B2B services within the iGaming industry. As a Business Process Manager, you will play a key role in improving operational efficiency and establishing scalable processes across the Product department. You will analyze existing workflows, identify bottlenecks, eliminate inefficiencies, and drive process optimization initiatives. Working closely with cross-functional teams, you will standardize operational practices, improve planning and prioritization, and enhance collaboration across departments. You will also take ownership of Jira and Confluence as essential tools for workflow management, reporting, automation, and documentation. This is an excellent opportunity to influence operational strategy, implement meaningful improvements, and contribute to a collaborative, flexible, and innovation-driven organization.

Accountabilities:

• Business Process Analysis and Optimization:
  • Analyze existing processes across Product teams to identify bottlenecks, duplicated responsibilities, inefficiencies, and opportunities for improvement.
  • Design and implement optimized workflows, identifying automation opportunities and evaluating their expected operational impact.
  • Develop practical recommendations to improve productivity, efficiency, and process transparency.
• Process Standardization and Operational Management:
  • Contribute to the development, standardization, and implementation of consistent operating principles across the Product department.
  • Establish and improve processes for planning, prioritization, request management, dependency coordination, responsibility allocation, and escalation procedures.
  • Coordinate operational initiatives and process changes, monitoring timelines, progress, dependencies, risks, and blockers.
  • Facilitate effective communication between teams to ensure smooth implementation of operational improvements.
• Jira Management and Automation:
  • Develop Jira Cloud as a centralized platform for task management, initiative tracking, and operational planning.
  • Gather stakeholder requirements and translate them into technical specifications for Jira spaces, boards, workflows, and automation rules.
  • Coordinate the implementation, testing, and acceptance of Jira configuration changes.
  • Continuously improve Jira functionality to support the specific needs of different Product teams.
• Performance Monitoring and Reporting:
  • Develop operational metrics and define requirements for dashboards and reporting systems.
  • Analyze performance indicators, identify deviations and operational bottlenecks, and recommend corrective actions.
  • Improve the predictability, transparency, and efficiency of team operations through data-driven insights.
• Documentation and Change Management:
  • Drive the adoption of new processes, standards, and operational practices across teams.
  • Collect feedback, monitor adoption levels, and evaluate the effectiveness of implemented changes.
  • Build and maintain a centralized operational knowledge base in Confluence, including process maps, standard operating procedures (SOPs), guidelines, instructions, templates, and responsibility matrices.
  • Ensure that operational documentation remains accurate, structured, accessible, and up to date.

Requirements:

• At least 3 years of professional experience in Operations, Product Operations, Business Process Management, or a related role within IT companies.
• Proven experience analyzing, modelling, standardizing, and optimizing business processes, particularly across teams with different operational structures.
• Demonstrated ability to manage end-to-end process improvement initiatives, from identifying problems and gathering requirements to designing solutions, implementing changes, and evaluating results.
• Strong hands-on experience with Jira Cloud and Confluence, including adapting these tools to different team requirements.
• Advanced knowledge of Jira functionalities, including boards, workflows, JQL, dashboards, Jira Plans, and Automation.
• Experience gathering, analyzing, and formalizing business and technical requirements, preparing technical specifications, and coordinating solution testing and acceptance.
• Good understanding of Agile methodologies, including Scrum and Kanban, with practical experience in request intake, backlog management, prioritization, planning, and task tracking.
• Ability to develop operational dashboards and reports, interpret key performance metrics, identify bottlenecks, and translate findings into actionable improvement recommendations.
• Strong experience creating and maintaining structured documentation in Confluence, including SOPs, process maps, internal guidelines, instructions, templates, and role and responsibility descriptions.
• Excellent analytical and problem-solving abilities, with a structured and detail-oriented approach to complex operational challenges.
• Strong communication and stakeholder management skills, with the ability to coordinate multiple teams and facilitate organizational change.
• Proactive mindset, high level of accountability, and ability to work independently while maintaining effective cross-functional collaboration.

Nice to Have:

• Experience designing and managing Jira environments across multiple teams, including workflow standardization, issue hierarchies, and reporting structures.
• Knowledge of process improvement methodologies and frameworks such as Lean, Six Sigma, Value Stream Mapping, SIPOC, and RACI.
• Experience implementing automation initiatives and improving operational governance within growing technology organizations.

Benefits:

• Fully Remote Work: Flexibility to work from a location where you feel comfortable and safe, with the option to access company hubs in Kyiv and Warsaw.
• Work-Life Balance: 20 working days of paid annual leave, public holidays, and paid sick leave.
• Health Insurance: Comprehensive medical insurance with access to leading healthcare providers.
• Mental Health Support: Coverage for psychological support and consultations through the Pleso platform.
• Monthly Benefits Allowance: A flexible monthly budget that can be used for personal interests, hobbies, sports, and other lifestyle activities.
• Professional Development: Individual learning budgets for courses, workshops, and other professional training opportunities.
• Language Learning: Access to corporate English lessons to support professional and international communication.
• Career Growth: Structured career development plans, regular performance reviews, mentoring programs, and opportunities for professional advancement.
• Team Events and Activities: Opportunities to participate in workshops, team-building activities, corporate events, and social initiatives.
• Learning Resources: Access to an online library and a variety of educational resources to encourage continuous development.
• Collaborative Culture: Join a supportive, multicultural team that values teamwork, openness, positivity, initiative, and knowledge sharing.
• Innovative Environment: Work with in-house technology development capabilities and contribute to building solutions from the ground up.
• Process Automation: Benefit from an environment that actively automates repetitive tasks, allowing employees to focus on meaningful work and professional growth.
• Autonomy and Flexibility: Enjoy a low-bureaucracy culture that encourages independent decision-making, fresh ideas, and proactive contributions.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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