Burberry Retail Operations Coordinator

BoF Careers; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A renowned luxury brand located in Rome is seeking a back of house supervisor. Your role involves ensuring efficient operation of store procedures, managing stock orders, and maintaining effective communication within the team. Ideal candidates should have strong organizational skills, experience in retail management, and a passion for technology. The company fosters an equal opportunities environment and emphasizes skill-based recruitment.

Competenze

• Excellent organisational skills and meticulous attention to detail.
• Excellent communication skills, both verbal and in writing.
• Ability to work in a busy team environment.
• Flexible and adaptable to the needs of the business.
• Previous administration and cash handling experience.
• Previous management or supervisory experience in a retail environment.

Mansioni

• Support the Store Manager with all procedures to streamline the store.
• Ensure store operates according to administration systems and minimize losses.
• Manage alterations and repairs process for a better client experience.
• Receive and handle stock orders and manage stock discrepancies.
• Perform quality control on all products at all times.

Conoscenze

Organisational skills

Attention to detail

Communication skills

Ability to work in team

Flexibility and adaptability

Passion for technology

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long‑term success.

Purpose

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supervising all aspects of the store's back of house. You will ensure that excellent service is provided to the store staff and effective communication is maintained with departments and external providers to the store.

Key Responsibilities

• Support the Store Manager with all procedures put in place to streamline and safeguard the store.
• Ensure that the store operates in accordance with store and company administration systems and procedures and minimise losses, including Omnichannel and stock pull back.
• Effectively use space and stock in the back of house to maximise productivity and minimise stock loss through management of the team and resources.
• Manage the alterations and repairs process, including coordination with on‑site tailors and external vendors to elevate the client experience.
• Support the store manager with any stock related collaboration with marketing, client engagement, merchandising, visual merchandising, facilities or any other such department.
• Receive and handle stock orders from hub or warehouse.
• Insure accuracy of products received and report any discrepancy.
• Keep back of house in a tidy manner compliant with Health and Safety and Retail Operations and Standards.
• Perform quality control on all products at all times and report any issues to store lead.
• Handle ad hoc administration, including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks.

Skills, Knowledge & Experience Required

• Excellent organisational skills and meticulous attention to detail.
• Excellent communication skills, both verbal and in writing.
• Ability to work in a busy team environment.
• Flexible and adaptable to the needs of the business.
• Previous administration experience and cash handling experience.
• Previous experience with SAP desirable.
• Excellent understanding of all programs on Microsoft Office.
• Passion for technology and proven ability to embrace new technology.
• Previous management or supervisory experience in a retail environment.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Location: Rome, Latium, Italy.