Brand Authentication Specialist

eBay; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global e-commerce leader is seeking a Brand Authentication Specialist in Milan to support the Help Desk and enhance customer satisfaction. The role involves collaborating with brand stakeholders, analyzing product authentication issues, and suggesting workflow improvements. Ideal candidates are fluent in English and have experience in brand protection. This is an opportunity to work in a team-oriented environment, focused on excellent customer service.

Competenze

• Fluent in written and spoken English.
• Experience in online brand protection or authentication for designer goods.

Mansioni

• Provide support to consumers via Certilogo’s Help Desk.
• Collaborate with brand stakeholders and Account Management.
• Analyze user information during the authentication process.
• Build comprehensive responses using available templates.

Conoscenze

Exceptional ability to spot differences between images quickly and accurately

Experience in online brand protection

Fluent in written and spoken English

Outstanding organizational skills

Resourcefulness and autonomy in problem-solving

Strong ability to relate positively with clients

Team-oriented approach

Resilience

Passion for providing excellent service

Descrizione del lavoro

Brand Authentication Specialist

Join to apply for the Brand Authentication Specialist role at eBay.

About the Role and Team

At eBay, a global e‑commerce leader committed to authenticity and customer satisfaction, we seek a Brand Authentication Specialist to join our Operations Team. You will handle the Consumer Help Desk to maximize satisfaction with the Certilogo Service, support Account Management and the Tech Team with expert opinions, and improve Help Desk workflow. This position reports directly to the Operations Service Manager.

What You Will Accomplish

• Provide support to consumers via Certilogo’s Help Desk interface and email communication.
• Collaborate with brand stakeholders and Account Management to support client investigations and enforcement actions.
• Offer proactive suggestions for workflow improvements to enhance response times and automate processes.
• Handle daily email inquiries regarding product authentication issues, providing comprehensive assistance.
• Analyze user information, actions, and responses during the authentication process using the Certilogo backend.
• Compare user‑submitted photos with authentic samples in the Certilogo archive.
• Build comprehensive responses using available templates on the backend.

What We Are Looking For

• Exceptional ability to spot differences between images quickly and accurately.
• Experience in online brand protection, resell platforms, or authentication for designer goods resale companies.
• Fluent in written and spoken English.
• Strong ability to relate positively and productively with clients and consumers.
• Outstanding organizational skills with a strong orientation toward action.
• High level of accuracy, precision, speed, and reliability.
• Resourcefulness and autonomy in problem‑solving.
• Team‑oriented approach with consideration for commercial and business orientation.
• Resilience and ability to handle stressful situations effectively.
• Passion for providing excellent service with a positive and hard‑working approach.

Please see the Talent Privacy Notice for information about how eBay handles your personal data collected when you apply for a job.

eBay is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you need an accommodation, contact [e-mail]. eBay’s commitment to digital accessibility is documented in our accessibility statement.