BRAND AMBASSADOR Luxury German & English

Odity; Turbigo; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global customer relations firm is seeking a Brand Ambassador in Milan to manage customer relations and provide e-commerce support. Candidates should be fluent in German and English, possess a degree or experience in Customer Care related to luxury brands, and have excellent communication skills. This full-time role includes targeted training and a collaborative work environment, offering opportunities for professional growth in the luxury sector.

Servizi

Targeted training on Luxury Brands

Professional growth opportunities

Collaborative work environment

Welcoming and innovative spaces

Competenze

• Experience in e-commerce Customer Care related to fashion and luxury brands.
• Good knowledge of IT tools and Microsoft Office applications.

Mansioni

• Manage customer relations with Italian and international customers.
• Provide e-commerce and after-sales support.

Conoscenze

Customer care

Fluency in German

Fluency in English

Communication skills

Interpersonal skills

Formazione

Degree in e-commerce or Customer Care Fashion and Luxury

Strumenti

Microsoft Office

Descrizione del lavoro

At Odity,b> we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for

A Brand Ambassador Luxury German & English to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Office: Milan, ON SITE

Languages knowledge:

• German mandatory (B2 - C1)
• English (B2 - C1)

Tasks

• Customer relations with Italian and international customers through phone/chat/e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Contract

Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Benefit

• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.