BRAND AMBASSADOR Luxury French & English

Odity; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A prestigious customer service agency is seeking a highly skilled Brand Ambassador fluent in French and English to join their Milan office. The role involves managing customer relations with clients in the luxury sector, providing e-commerce and after-sales support. Candidates should have a degree or experience in customer care, particularly in fashion and luxury. A collaborative environment with continuous training and language practice is offered.

Servizi

Targeted training on Luxury Brands

Continuous language practice

Collaborative environment

Innovative workspace

Competenze

• Experience in customer care for fashion and luxury sectors is preferred.
• Strong interest in international luxury brands.

Mansioni

• Manage customer relations through phone, chat, and email.
• Assist customers with online purchases and after-sales support.

Conoscenze

Customer care

Fluent in French

Fluent in English

Interpersonal skills

Communication skills

Formazione

Degree in e-commerce or related field

Strumenti

Microsoft Office

Descrizione del lavoro

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth : their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world : New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for a highly skilled BRAND AMBASSADOR Luxury French & English, to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Office : Milan ON-SITE

Languages knowledge :

French mandatory (C1 / C2)

English mandatory (C1 / C2)

Tasks

• Customer relations with Italian and international customers through phone / chat / e-mail
• E-commerce and after-sales support : assisting customers in their online purchases

Contract :

Full time 8 hours a day (40 hours a week) on shifts 5 days a week

Qualifications

• Degree and / or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Benefit

• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other