Brand Ambassador Luxury French & English

Odity; Lazio; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading customer relations company in Milan is seeking a highly skilled BRAND AMBASSADOR fluent in French and English. This role involves managing customer relations, assisting in e-commerce support, and providing exceptional service to clients in the luxury sector. The ideal candidate has a passion for fashion and luxury brands with excellent communication and interpersonal skills. Full-time shifts in a collaborative environment with continuous training opportunities.

Servizi

Targeted and continuous training on luxury brands

Constant practice of languages

Professional growth in the luxury world

Collaborative and supportive environment

Welcoming and innovative spaces

Competenze

• Degree and/or experience in e-commerce customer care in fashion and luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Mansioni

• Customer relations with Italian and international customers through phone/chat/e-mail.
• Assisting customers in their online purchases.

Conoscenze

Customer care attitude

Fluent French (C1/C2)

Fluent English (C1/C2)

Excellent communication skills

Interpersonal skills

Formazione

Degree or experience in e-commerce Customer Care Fashion and Luxury

Strumenti

Microsoft Office

Descrizione del lavoro

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for

a highly skilled BRAND AMBASSADOR Luxury French & English, to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Office: Milan ON-SITE

Languages knowledge

French mandatory (C1 / C2)

English mandatory (C1 / C2)

Tasks

• Customer relations with Italian and international customers through phone / chat / e‑mail
• E‑commerce and after‑sales support: assisting customers in their online purchases

Contract

Full time 8 hours a day (40 hours a week) on shifts 5 days a week

Qualifications

• Degree and / or experience in e‑commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Benefit

• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world

Collaborative and supportive environment

Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other