Boutique Milano Montenapoleone_ Client Advisor

Etro; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Milano is seeking a Client Advisor for their boutique. The successful candidate will provide high-quality customer service, demonstrate extensive product knowledge, and assist customers with their luxury purchases. Ideal candidates will have experience in fashion retail and a deep passion for the industry, with the ability to adapt to various customer needs. This full-time role offers the opportunity to work in a dynamic environment and contribute to a leading luxury brand.

Competenze

• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results.
• Ability to work in a dynamic environment.

Mansioni

• Provide exceptional customer service experience.
• Assist customers with the selling ceremony.
• Discuss and give advice on fashion trends.
• Ensure achievement of store goals.
• Manage visual display of products.

Conoscenze

Deep passion for fashion and luxury

Commercial awareness

Team-playing attitude

Customer-focused approach

Adaptability to different customers

Fluency in English

Knowledge of Chinese

Descrizione del lavoro

Overview

For our boutique in Milano Montenapoleone we are looking for a Client Advisor available to work full-time. She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in english. Another language is a plus (chinese speaker)

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Customer Service
• Industries: Luxury Goods & Jewelry

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