Bilingual Weekend VA - Italian & English (Remote)

Xenia; L'Aquila; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A short-term rental business is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends. This remote position involves assisting guests with inquiries and ensuring a smooth experience during check-in and check-out. Ideal candidates will have strong communication skills and familiarity with digital tools. This role is vital for maintaining a professional tone and quick responses to guests.

Competenze

• Experience in customer support, especially in hospitality.
• Proficiency in both written and spoken Italian and English.
• Ability to manage time effectively while working remotely.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check-in and check-out processes.
• Respond promptly to guest inquiries.
• Follow established procedures and communication templates.
• Ensure a positive guest experience.

Conoscenze

Customer Support

Hospitality & Tourism

Short-Term Rental Operations

Fluency in Italian and English

Excellent communication skills

Time management skills

Familiarity with digital tools

Descrizione del lavoro

A short-term rental business is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends. This remote position involves assisting guests with inquiries and ensuring a smooth experience during check-in and check-out. Ideal candidates will have strong communication skills and familiarity with digital tools. This role is vital for maintaining a professional tone and quick responses to guests.