Bilingual Virtual Assistant For Weekend Customer Support | Full-Remote Job

Xenia; Napoli; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A short-term rental business is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support during weekends. The role involves handling guest communications, assisting with check-ins and check-outs, and ensuring a smooth positive guest experience. Ideal candidates will have a background in hospitality and technology, excellent time management, and communication skills. This remote position allows you to work independently while ensuring high-quality support and service to guests.

Competenze

• Fluent in both Italian and English, written and spoken.
• Experience in hospitality or short-term rental operations.
• Excellent communication and time management skills.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check-in and check-out processes.
• Respond promptly and professionally to guest inquiries.
• Follow established procedures and communication templates.
• Ensure a smooth and positive guest experience.

Conoscenze

Customer Support

Hospitality & Tourism

Short-Term Rental Operations

Fluency in Italian and English

Excellent communication skills

Time management skills

Strong familiarity with digital tools

Descrizione del lavoro

We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

Schedule :

Every Saturday and Sunday

From 9:00 a.m. to 11:00 p.m. (CET)

Key Responsibilities

• Manage guest messages via PMS and WhatsApp
• Assist guests during check-in and check-out processes
• Respond promptly and professionally to guest inquiries
• Follow established procedures and communication templates
• Ensure a smooth and positive guest experience

Required Skills & Expertise

• Customer Support
• Hospitality & Tourism
• Short-Term Rental Operations
• Fluency in Italian and English (written and spoken)
• Excellent communication and time management skills
• Strong familiarity with digital tools and online platforms
• Ability to work independently in a full-remote environment

Apply now!