Bilingual Virtual Assistant For Weekend Customer Support | Full-Remote Job

Xenia; Genova; Remoto; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A short-term rental company is looking for a bilingual Virtual Assistant fluent in Italian and English. This remote position involves managing customer support on weekends, assisting guests with check-in and check-out, and ensuring effective communication. Ideal candidates have experience in hospitality and strong digital tool familiarity.

Competenze

• Experience in customer support, preferably in hospitality.
• Must be fluent in both Italian and English.
• Strong time management skills required.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check-in and check-out processes.
• Respond promptly and professionally to guest inquiries.
• Follow established procedures and communication templates.
• Ensure a smooth and positive guest experience.

Conoscenze

Customer Support

Fluency in Italian

Fluency in English

Excellent communication skills

Time management

Familiarity with digital tools

Ability to work independently

Descrizione del lavoro

We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

Schedule :

EverySaturday and Sunday

From9 : 00 a.m. to 11 : 00 p.m. (CET)

Key Responsibilities

• Manage guest messages via PMS and WhatsApp
• Assist guests during check-in and check-out processes
• Respond promptly and professionally to guest inquiries
• Follow established procedures and communication templates
• Ensure a smooth and positive guest experience

Required Skills & Expertise

• Customer Support
• Hospitality & Tourism
• Short-Term Rental Operations
• Fluency in Italian and English (written and spoken)
• Excellent communication and time management skills
• Strong familiarity with digital tools and online platforms
• Ability to work independently in a full-remote environment

Apply now!