Bilingual Spanish/English Tech Support Rep - Hybrid

Essence Coaching Group; Napoli; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international service company is seeking a bilingual Customer Support Representative to support customers in Spanish and English. This role involves troubleshooting technical issues, assisting with spare parts, and ensuring an exceptional customer experience. Ideal candidates have customer service experience, a customer-first mindset, and advanced language skills. Competitive salary of 1700 EUR gross per month with potential for a hybrid work model.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• Advanced proficiency in Spanish (C1) and English (C1).
• Customer service experience in BPO or with US customers.
• Strong communication skills and problem-solving abilities.

Mansioni

• Handle inbound and outbound requests from customers.
• Troubleshoot basic technical issues.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to customers.

Conoscenze

Spanish

English

Customer-first mindset

Problem-solving skills

Attention to detail

Descrizione del lavoro

An international service company is seeking a bilingual Customer Support Representative to support customers in Spanish and English. This role involves troubleshooting technical issues, assisting with spare parts, and ensuring an exceptional customer experience. Ideal candidates have customer service experience, a customer-first mindset, and advanced language skills. Competitive salary of 1700 EUR gross per month with potential for a hybrid work model.