Bilingual Italian/English Support Specialist - Media Tech Growth

Cross Border Talents; Napoli; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global technology and services leader is seeking a Customer Service Representative in Napoli, Italy. You will assist customers through phone and chat, providing support for technical issues and inquiries. The ideal candidate is fluent in Italian and English and has a passion for the entertainment industry. This role offers full-time employment with a competitive salary and benefits for career development.

Servizi

Competitive salary

Performance-based bonuses

Referral bonus opportunities

Fully paid training

Career development programs

Language classes

Competenze

• High level of Italian and English (oral and written).
• Passionate about the entertainment and media industry.
• Strong communication skills with empathy.
• Familiarity with digital streaming services and devices.
• Positive and solution-driven attitude.

Mansioni

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support.
• Troubleshoot technical issues.
• Deliver real-time answers to inquiries.
• Contribute to brand engagement.

Conoscenze

Fluent in Italian

Fluent in English

Excellent communication skills

Empathy

Teamwork

Familiarity with digital streaming services

Positive attitude

Descrizione del lavoro

A global technology and services leader is seeking a Customer Service Representative in Napoli, Italy. You will assist customers through phone and chat, providing support for technical issues and inquiries. The ideal candidate is fluent in Italian and English and has a passion for the entertainment industry. This role offers full-time employment with a competitive salary and benefits for career development.