Bilingual French/English Tech Support Specialist

Essence Coaching Group; Torino; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international company in Italy is seeking a Customer Support Representative who is fluent in French and English. You will handle customer inquiries, troubleshoot technical issues, and assist with parts purchases in a dynamic environment. Ideal candidates have 1-2 years of experience in BPO and a strong customer-first mindset. This role offers a salary of 1,700 EUR gross per month, structured onboarding, and potential for hybrid work after six months.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• Fluent in French (C1) and English (C1).
• 1-2 years of experience in BPO or with US customers.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.

Conoscenze

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Descrizione del lavoro

An international company in Italy is seeking a Customer Support Representative who is fluent in French and English. You will handle customer inquiries, troubleshoot technical issues, and assist with parts purchases in a dynamic environment. Ideal candidates have 1-2 years of experience in BPO and a strong customer-first mindset. This role offers a salary of 1,700 EUR gross per month, structured onboarding, and potential for hybrid work after six months.