Beauty Customer Experience Specialist

Groupe Clarins; Varese; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading beauty company in Varese is seeking a Customer Care Specialist to deliver an exceptional customer experience. The role involves utilizing various service channels, collaborating with other departments, and ensuring customer satisfaction. Candidates should possess a Bachelor's degree, have 2+ years of customer care experience, and a passion for beauty products. Proficiency in English and relevant tools like Zendesk is essential.

Competenze

• 2+ years of experience in Customer Care.
• Genuine passion for beauty products.
• Retail background is a plus.
• Full proficiency in English.

Mansioni

• Provide exceptional customer advice and consultation.
• Collaborate with other departments for service delivery.
• Support business KPIs and manage customer interactions.

Conoscenze

Customer service skills

Analytical skills

Interpersonal skills

Relational skills

Problem-solving skills

Formazione

Bachelor’s degree

Strumenti

Zendesk

Salesforce

Microsoft Office Suite

Descrizione del lavoro

A leading beauty company in Varese is seeking a Customer Care Specialist to deliver an exceptional customer experience. The role involves utilizing various service channels, collaborating with other departments, and ensuring customer satisfaction. Candidates should possess a Bachelor's degree, have 2+ years of customer care experience, and a passion for beauty products. Proficiency in English and relevant tools like Zendesk is essential.