Beauty Customer Experience Specialist

Groupe Clarins; Monza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading beauty company is seeking a Customer Care Specialist in Monza, Italy. The role involves providing top-notch customer service and collaborating across departments. Candidates should have a Bachelor's degree, a passion for beauty products, and at least 2 years of customer care experience. Key skills include proficiency in Zendesk and strong interpersonal abilities. This position emphasizes teamwork and a dynamic work environment.

Competenze

• 2+ years of experience in Customer Care.
• Genuine passion for beauty products.
• Retail background is a plus.

Mansioni

• Provide exceptional customer service via phone, email, and chat.
• Collaborate with other departments to ensure smooth service delivery.
• Support in achieving business KPIs.

Conoscenze

Customer service skills

Analytical skills

Problem-solving

Flexibility

Interpersonal skills

Formazione

Bachelor's degree

Strumenti

Zendesk

Microsoft Office Suite

Salesforce

Bazaarvoice

Descrizione del lavoro

A leading beauty company is seeking a Customer Care Specialist in Monza, Italy. The role involves providing top-notch customer service and collaborating across departments. Candidates should have a Bachelor's degree, a passion for beauty products, and at least 2 years of customer care experience. Key skills include proficiency in Zendesk and strong interpersonal abilities. This position emphasizes teamwork and a dynamic work environment.