BACK OFFICE COMMERCIALE - OTTIMO INGLESE

HERBROOKS CONSULTING; Assago; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading consulting firm in Italy seeks a Customer Service Specialist to manage incoming calls and support order activities. Candidates should have a high school diploma or Bachelor's degree, strong problem-solving skills, and advanced English proficiency. Experience in customer service is preferred. The role is full-time with a fixed-term contract under the guidance of a Customer Service Manager.

Competenze

• High school diploma or Bachelor's degree in a related field.
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• A positive attitude and the ability to build relationships with clients.
• Advanced level of English, preferably fluent spoken and written.

Mansioni

• Pick up customer incoming calls.
• Oversee Customer Service and Orders mail activities.
• Perform data entry within a business management system.
• Handle back office operations.
• Manage delivery notes.

Conoscenze

Customer service

Problem-solving

Relationship building

Ability to work under pressure

SAP knowledge

Fluent English

Formazione

High school diploma or Bachelor's degree

Descrizione del lavoro

BACK OFFICE COMMERCIALE - OTTIMO INGLESE

Our client is a major multinational company specializing in the distribution of medical supplies. In order to strengthen the internal staff, he commissioned us to search for a Customer Service Specialist.

Under the guidance and directions of the Customer Service Manager the role holder is responsible for accurately undertaking a range of general duties.

RESPONSABILITIES

• Pick up customer incoming calls
• Customer Service and Orders (NSO) mail activities
• Data entry within a business management system
• Back office
• Delivery notes

REQUIREMENTS

• High school diploma or Bachelor’s degree in a related field
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• A positive attitude and the ability to build relationships with clients.
• SAP knowledge may be advantageous.
• English: advanced level, preferably fluent spoken and written

The hiring will be on a 1-year fixed-term contract. No smart working is considered.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Supply Chain, and Other
• Industries: Medical Equipment Manufacturing