Back office assistant

Relais & Châteaux; Firenze; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Un prestigieux groupe hôtelier situé à Florence cherche un coordonnateur back-office pour gérer les demandes des clients, assurer la communication entre les départements de l'hôtel, et anticipe les besoins des clients. Le candidat idéal aura une expérience préalable dans un poste similaire, ainsi qu'un diplôme dans un domaine pertinent. Ce poste offre un contrat à durée fixe pouvant devenir permanent selon performance.

Servizi

Initiatives pour le bien-être du personnel

Formation et récompenses liées à la qualité du service

Cantine pour le personnel

Uniforme et nettoyage de l'uniforme

Competenze

• Diplôme ou licence en gestion hôtelière ou domaine connexe est un plus.
• Précédente expérience dans un poste axé sur le client, idéalement dans des hôtels 5 étoiles.

Mansioni

• Anticiper les préférences des clients pour offrir un service personnalisé.
• Servir de lien crucial entre les départements de l'hôtel.
• Travailler en étroite collaboration avec l’équipe de la Réception.

Conoscenze

Compétences en communication

Gestion des demandes multiples

Analyse des données clients

Fluent in English

Formazione

Diplôme en gestion hôtelière

Strumenti

Property Management Systems (PMS)

Microsoft Office Suite

Descrizione del lavoro

Entreprise

« Rejoindre Relais & Châteaux, c'est profiter d'une opportunité unique d'élargir vos horizons tout en nourrissant votre talent. Que vous souhaitiez construire une véritable carrière à nos côtés ou recherchiez un poste saisonnier, vous découvrirez des maisons de caractère, toutes unies par la défense de nos valeurs d'hospitalité, d'ancrage local et de partage. Partez à la rencontre de nos équipes passionnées par le beau et le bon, qui font vibrer le cœur de chaque Relais & Châteaux. Embarquez à nos côtés pour un délicieux voyage et devenez vous aussi, acteur d'un monde plus humain ! . »

Philippe Gombert

Président, Relais & Châteaux

Description du poste

Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.

The hotel back-office coordinator acts as the primary point of contact for guest requests, both for in-house and incoming guests, and ensures that all requests are processed promptly and efficiently. In short, the role is not only reactive (managing requests) but also proactive (anticipating needs) and focused on coordination ensuring information flows correctly among different departments.

Main Duties and Responsibilities

• Studying and understanding guest profiles to anticipate their preferences and needs, and in doing so, offering a more personalized service.
• Serving as a crucial link between various hotel departments. The coordinator must ensure that guest requests and preferences are communicated clearly and quickly to other teams (e.g., housekeeping, food & beverage, concierge) to guarantee a seamless service.
• Working closely with the Front Office / Guest Experience team to support their activities and significantly contribute to guest satisfaction by ensuring that internal processes run smoothly.

Requirements

• Diploma or degree in Hospitality Management, Business Administration, or a related field is a plus
• Fluent in English (written and spoken ) a second language is a plus
• Previous experience in a customer-facing position like Front Office or Guest Services preferably in 5 stars hotels
• Familiarity with Property Management Systems (PMS) like Opera
• Strong skills in Microsoft Office Suite
• The ability to accurately enter, manage, and analyze guest data to identify preferences and trends.

Competences

• The ability to communicate clearly and professionally, both verbally and in writing, is essential. This includes effectively relaying information to different departments and handling guest inquiries with empathy and tact.
• The ability to manage multiple requests and tasks simultaneously, prioritize them effectively, and meet deadlines in a fast-paced environment.

Our Offer

Fixed term working contract of 9 / 6 months according to CCNL Settore Turismo (Federalberghi) with willingness to transform it into Permanent Contract according to performance.

Staff well-being initiatives and events to promote collaboration and inclusion

Training activities and rewards linked to quality of service

Staff canteen

Uniform and uniform cleaning

5 / 7 working day

No lodging facilities

Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016 / 679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso. L'offerta di lavoro si intende riferita ad entrambi i sessi secondo le disposizioni delle leggi 903 / 77 e 125 / 91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti