AWS IVR Engineer - Tesco Mobile

Tesco; None; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading supermarket retailer seeks an AWS IVR Engineer to manage and maintain its AWS Connect IVR solution. The role involves acting as the technical lead, supporting migration efforts, and ensuring collaboration with the DevSecOps team. Ideal candidates should have significant experience with AWS Connect and AWS, emphasizing quality user documentation. This position offers a competitive annual bonus, generous leave, and additional employee benefits, ensuring a supportive and dynamic work environment.

Servizi

Annual bonus scheme up to 20%

25 days holiday plus personal day

Private medical insurance

Retirement savings plan

Life Assurance

Flexible working options

Free 24/7 virtual GP service

Competenze

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.

Mansioni

• Act as the AWS Connect technical lead within the squad.
• Suggest improvements to current solutions.
• Share knowledge with other members of the chapter.

Conoscenze

AWS Connect

AWS

Service Cloud Voice integration

Terraform

Azure

Descrizione del lavoro

About the role

We’re always looking for great people to join our team.

We’re the UK’s biggest ‘virtual network operator’ (we’re powered by O2’s network) and for over a decade now we’ve won all the top awards for customer happiness.

We have a track record of doing things differently and shaking up the mobile industry. And we’re fiercely proud of being ‘supermarket mobile’, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference.

We’re an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It’s more than just a ‘methodology’ to us – it’s our way for everyone to give their best.

As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross‑skilling them to integrate into the BAU support service.

You will be responsible for

• Be a great teammate – live the Tesco Mobile values.
• Act as the AWS Connect technical lead within the squad to support them with the migration.
• Be critical of the current solution and suggest improvements.
• Work with the Chapter Lead to agree how the new in‑house AWS Connect IVR solution can be transitioned to BAU support.
• Share knowledge with other members of the chapter.

You will need

We are looking for the following skills & experience:

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.
  • Experience working with Service Cloud Voice integration.
  • Experience writing and maintaining deployments using code (Terraform preferred).
  • Commercial experience with Azure.

What’s in it for you

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award‑winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com