Autonomous Enterprise VoIP Support Engineer (Remote)

Hustler Marketing; Torino; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Italy seeks a Support Engineer specializing in voice technology solutions. You'll provide Level 2 & 3 technical support, troubleshoot complex issues, and ensure customer satisfaction. Ideal candidates will have substantial experience in VoIP technologies and exceptional communication skills. This role offers a competitive salary and opportunities for career advancement while working within a flexible, autonomous environment.

Servizi

Competitive salary

Flexible work environment

Professional development opportunities

Competenze

• Minimum 4 years of experience in B2B enterprise level support with VoIP technologies.
• Strong hands-on technical skills for analyzing and resolving complex problems.
• Exceptional business-level English communication skills.

Mansioni

• Perform Level 2 & 3 technical troubleshooting of complex customer issues.
• Provide efficient customer support via Service Desk software, email, and phone.
• Research new products and technologies to provide business recommendations.

Conoscenze

VoIP/SIP Telephony

Problem-solving

Customer support

Formazione

Bachelor's degree or equivalent tertiary qualification

Strumenti

Service Desk software

Oracle SBC

vSphere

Descrizione del lavoro

A leading technology company in Italy seeks a Support Engineer specializing in voice technology solutions. You'll provide Level 2 & 3 technical support, troubleshoot complex issues, and ensure customer satisfaction. Ideal candidates will have substantial experience in VoIP technologies and exceptional communication skills. This role offers a competitive salary and opportunities for career advancement while working within a flexible, autonomous environment.