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Automotive Technical and Diagnostic Agent

Msx International

Milano

Ibrido

EUR 30.000 - 45.000

Tempo pieno

Oggi

Candidati tra i primi

Descrizione del lavoro

A global automotive solutions provider in Milan is looking for an Automotive Technical and Diagnostic Agent. You will manage customer inquiries, provide diagnostic support, and ensure customer satisfaction. The ideal candidate should have a Bachelor’s degree in Mechanical Engineering and strong problem-solving skills. The role offers a competitive salary, flexible working methods, and a hybrid working environment.

Servizi

Competitive salary

Company laptop and phone

Lunch voucher

Internal parking

Competenze

Fluent level of English.
Previous experience in contact with customers is considered a huge plus.
Great problem-solving and communication skills.
Experience of planning complex schedules of activities.

Mansioni

Provide diagnostic support.
Analyze and understand technical issues and provide relevant recommendations.
Offer explanations and insights on diagnostic procedures and technical literature.
Ensure customer satisfaction and manage follow-ups.
Optimize follow-up processes to improve customer satisfaction.

Conoscenze

Problem-solving

Communication

Customer service

Analytical skills

Formazione

Bachelor’s degree in Mechanical Engineering or similar

Strumenti

MS Office

Automotive Technical and Diagnostic Agent

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Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSX International has the job for you!

About The Role

As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be:

Provide diagnostic support
Analyze and understand technical issues and provide relevant recommendations
Offer explanations and insights on diagnostic procedures and the technical literature published by the Client
Ensuring customer satisfaction and manage follow-ups
Optimize follow-up processes to improve customer satisfaction

Qualifications

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.

Bachelor’s degree in Mechanical Engineering or similar
Computer literacy, especially MS Office
Fluent level of English
Previous experience in contact with customers is considered a huge plus
Great problem-solving and communication skills
Experience of planning complex schedules of activities

If you’re ready to make an impact and contribute to our company’s success, apply now!

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.

Competitive salary
Company laptop and phone
Lunch voucher
Internal parking

Working Pattern

40 hours per week
Monday – Friday
Milan - hybrid

You can learn more about MSX International on our website: www.msxi.com

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level