Automation Hardware Technical Support Europe

Beckman Coulter Diagnostics; Ancona; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics company is seeking a Technical Support Specialist to provide second-level support in Italy. The ideal candidate will have at least 5 years of experience in Technical Support, strong troubleshooting skills, and fluency in English. This remote role requires some travel and focuses heavily on customer service and technical expertise in automation platforms.

Servizi

Comprehensive benefits programs

Competenze

• 5+ years of Technical Support or Field Service experience in the diagnostics market.
• Proficient in English, both spoken and written.
• Experience in troubleshooting through internships or thesis.

Mansioni

• Provide second-level technical support to resolve customer problems.
• Install and maintain automation instrumentation and systems in labs.
• Drive service targets ensuring customer satisfaction.

Conoscenze

Technical support

Troubleshooting

Customer service

Analytical mindset

Flexibility

Formazione

Biomedical engineer or equivalent

Descrizione del lavoro

About Beckman Coulter

Wondering what’s within Beckman Coulter? Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. We are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. You’ll see us invested in you, offering the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Our Danaher Business System makes everything possible, and our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

Danaher is a company focused on D&I, working to make the best workplace for everybody. At the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work improves millions of lives.

You will have the opportunity to work in a global environment with many chances for growth in this role or in new positions across different Opcos. We hope you’ll see yourself here, too.

Position Overview

Technical Support Specialist – Remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will operate in an international environment providing second‑level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to rapidly repair instrumentation, train customers and Service Engineers, support the Applications Team, and verify the operational performance and data quality of systems to supply the overall commercial organization.

You will operate independently in Italian/German territory and in Europe when needed, including overnight travel, to provide excellent customer service. You will install and maintain Automation instrumentation and systems in hospital and stand‑alone laboratory environments, while mentoring and learning from experienced technical support teammates.

Essential Requirements Of The Job

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support, Field Service experience with the diagnostics market.
• Early careers are welcome but must have troubleshooting experience gained during thesis or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service across the whole country, periodic travel to other European countries, and overnight travel. A current valid driver’s license is required.

It Would Be a Plus If You Are

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems and find effective solutions.

Benefits

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard. We’re taking concrete steps to ensure an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.