Aura Host - ME Milan Il Duca

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company in Milano is seeking an Aura Host to enhance guest experiences. The ideal candidate will work to personalize stays, manage customer incidents, and ensure compliance with hotel standards. Strong leadership and analytical capabilities are essential. This role requires a university degree in a relevant field and advanced English skills. The company values equality and diversity, aiming for a sustainable future through responsible practices.

Servizi

Participation in MeliáRewards loyalty program

Flexible compensation and discounts on products and services

Competenze

• 2 years in a similar position in the hospitality industry.
• Advanced English and knowledge of local language required.
• Knowledge of hotel management and financial concepts.

Mansioni

• Comply with department standards and improve customer satisfaction.
• Manage the customer experience and anticipate needs.
• Lead digital experience management for guests.

Conoscenze

Customer relationship management

Adaptability to customer needs

Leadership

Analytical capacity

Formazione

University degree in Tourism or Hospitality, Marketing or similar

Strumenti

Customer experience management tools

Descrizione del lavoro

Area: Guest Experience and Customer Service

Location: Milano, IT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉

Mission

The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.

What will you have to do?

Operations

Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.

Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.

Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.

Manage the guests’ digital experience, according to the global strategy.

Manage customer incidents, following the established protocols.

Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.

Verify material orders following the set product guidelines, for better optimisation of economic resources.

Health & Safety // Healthy Workplace

Be knowledgeable of the hotel’s evacuation plan.

Be knowledgeable of the personal protective equipment and use it correctly.

Be knowledgeable of the methods, work procedures and risks inherent to their activity.

Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

What are we looking for?

Education and Training:

University degree, preferably Tourism or Hospitality, Marketing or similar.

Languages:

Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset.

Specific Knowledge:

• Knowledge of brand strategies
• Knowledge of hotel management and/or Customer Experience tools.
• Financial knowledge.
• Knowledge of Hotel Operations.
• Ability to lead and inspire a team.
• Organisation and planning.
• Analytical capacity.

  Experience:

  2 years in a similar position in the hospitality industry.

  At Meliá we are all VIP 🌟

  Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

  Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

  At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

  We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

  Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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