Aura Host - ME Milan Il Duca

Meliá Hotels International; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Milan is seeking an Aura Host for a full-time position. The ideal candidate will have a university degree and at least 2 years of experience in hospitality. Key responsibilities include ensuring customer satisfaction and managing digital experiences. This role offers a dynamic environment with opportunities for growth and development.

Servizi

Flexible compensation

Loyalty program benefits

Competenze

• Fluent in local language and advanced English; third language is a plus.
• 2 years of experience in a similar position in the hospitality industry.
• Knowledge of hotel management and brand strategies.

Mansioni

• Ensure customer satisfaction through personalized service.
• Manage the guests’ digital experience effectively.
• Comply with the hotel's safety procedures.

Conoscenze

Customer service

Team leadership

Communication skills

Problem-solving

Attention to detail

Formazione

University degree in Tourism or Hospitality, Marketing or similar

Strumenti

Customer Experience tools

Descrizione del lavoro

Aura Host – ME Milan Il Duca

Company: Meliá Hotels International

Overview

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family 🚀

Benefits

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉

Mission

The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.

Responsibilities

• Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
• Manage the guests’ digital experience, according to the global strategy.
• Manage customer incidents, following the established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.

Health & Safety / Healthy Workplace

• Be knowledgeable of the hotel’s evacuation plan.
• Be knowledgeable of the personal protective equipment and use it correctly.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.
• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

Qualifications

• University degree, preferably Tourism or Hospitality, Marketing or similar.
• Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset.

Specific Knowledge

• Knowledge of brand strategies
• Knowledge of hotel management and/or Customer Experience tools.
• Financial knowledge.
• Knowledge of Hotel Operations.
• Ability to lead and inspire a team.
• Organisation and planning.
• Analytical capacity.
• Proactivity and Innovation.
• Excellent communication skills.
• High vocation for service.
• Problem-solver.
• Attention to detail.

Experience

• 2 years in a similar position in the hospitality industry.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Public Relations, Other, and Customer Service

Equal Opportunity Statement

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present”. Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR.