Associate Director, Translations Project Management and Content Design (EMEA based)

IQVIA; Milano; In loco; EUR 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

A leading global healthcare provider based in Italy is seeking an Associate Director for the Translations Project Management and Content Design. This role focuses on customer engagement across APAC and leads teams in delivering high-quality language services. The ideal candidate will have over 10 years' experience in the industry, strong leadership skills, and a degree in relevant fields. The position offers opportunities for team mentoring and significant impact on client relationships while ensuring operational excellence.

Servizi

Opportunities for professional development

Travel for business meetings

Flexible working environment

Competenze

• 10+ years of experience in translations, localization, or content design industry.
• 5+ years in leadership roles for customer engagement and creative teams.
• Proven ability to manage global teams and APAC relationships.

Mansioni

• Act as primary liaison for APAC customers to ensure satisfaction.
• Lead global teams for quality and efficiency in service delivery.
• Coach and mentor team members for career development.

Conoscenze

Customer relationship management

Leadership in Content Design

Communication skills

Problem-solving skills

Cultural intelligence

Formazione

Bachelor’s degree in linguistics, design, business, or scientific field

Strumenti

Adobe Suite

XTRF

memoQ

Descrizione del lavoro

Associate Director, Translations Project Management and Content Design (EMEA based)

Purpose: The Associate Director, Translations Project Management and Content Design plays a strategic role in driving customer engagement across APAC markets and leading global language services and content design teams. This position is pivotal in building strong relationships with Asian customers, ensuring expectations are met and exceeded, and aligning services with IQVIA Language Solutions’ standards and business objectives. The role includes oversight of teams comprising Project Managers and Content Designers, ensuring operational excellence, innovation, and continuous improvement. A key responsibility is global people leadership—developing, mentoring, and empowering team members to grow professionally and perform at their best. This position reports to the Director of Delivery at IQVIA Language Solutions, who defines these and related duties based on business needs.

Responsibilities

• Act as the primary liaison for APAC customers, ensuring strong relationships and high levels of satisfaction throughout the engagement lifecycle.
• Lead and supervise global teams, including Content Design and Project Management, ensuring quality, efficiency, and innovation in service delivery.
• Provide strategic leadership for global people management, fostering a culture of collaboration, accountability, and continuous improvement.
• Coach and mentor team members, supporting career development and succession planning.
• Collaborate with internal teams (Commercial, Marketing, Operations, Business Solutions) to align content design and localization strategies with client needs.
• Provide best practice guidance on content effectiveness and design standards.
• Manage escalations or issues with professionalism and resolve them effectively.
• Ensure compliance with IQVIA procedures and SOPs.
• Represent IQVIA Language Solutions in regional and global business reviews with internal and external stakeholders.
• Drive collaboration across global teams, including those based in Asia, ensuring effective communication and alignment.
• If based in Asia, maintain flexibility to connect with stakeholders in American time zones.

Required Knowledge, Skills, And Abilities

• Proven experience in customer relationship management, particularly with APAC clients.
• Strong leadership experience in Content Design and desktop publishing (DTP) operations.
• Demonstrated ability to lead global teams, inspire performance, and develop talent.
• Exceptional written and verbal communication skills.
• Fluency in English is essential; proficiency in an additional Asian language is highly advantageous.
• Degree in Linguistics, Translation, Design, or Localization-related disciplines preferred but not mandatory.
• Ability to meet strict deadlines and handle competing priorities in dynamic environments.
• Superior problem-solving and analytical skills, including data collection, management, and presentation.
• Proficient IT skills and familiarity with design tools and localization platforms (e.g., Adobe Suite, XTRF, memoQ).
• Demonstrated ability to build effective working relationships with colleagues and clients, showcasing cultural and emotional intelligence.
• Capability to foster professional development among team members and contribute to succession planning.

Minimum Required Education And Experience

• Bachelor’s degree, ideally in a linguistic, design, business, or scientific field.
• Minimum of 10 years’ experience in the translations, localization, or content design industry, specifically for regulated industries and life sciences.
• Minimum 5 years of experience in leadership roles, with direct responsibility for customer engagement and creative/content teams.
• Proven experience managing global teams and APAC customer relationships.

Physical Requirements

• Frequent use of a keyboard, requiring repetitive motion of fingers.
• Regular use of telephone and face-to-face communication, requiring accurate speech perception.
• Prolonged sitting for extended periods.
• Availability to travel for occasional business meetings globally, based on client and production demands.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com