Associate Director - Customer Partner – IT Services

Experteer Italy; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider is seeking an experienced Associate Director - Customer Partner to drive strategic account growth and manage client relationships in Milan, Italy. The role requires a minimum of 5 years in sales for IT services, with strong consultative selling skills and fluency in both Italian and English. You will own account P&L, ensuring client success and profitability while collaborating with internal teams. Strong interpersonal skills and an existing network in the IT ecosystem are essential. Competitive salary and comprehensive benefits offered.

Servizi

Benefits supporting family

Learning and certification opportunities

Volunteering and giving platform

Competenze

• Minimum 5 years of sales experience in IT business services.
• Proven success in consultative selling and strategic account growth.
• Strong understanding of IT services components and industry trends.

Mansioni

• Own and manage account P&L for strategic IT services accounts.
• Drive revenue growth, renewals and profitability across offerings.
• Build trusted relationships with senior stakeholders.

Conoscenze

Sales experience in IT business services

Consultative selling

Understanding of IT services components

Fluent in Italian and English

Strong network within IT services

Experience with revenue growth

Formazione

Bachelor’s or Master’s degree

Descrizione del lavoro

Overview

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to moving forward and building a more equitable, inclusive world for our employees, customers and communities.

Role

Associate Director - Customer Partner – IT Services. We are seeking a dynamic individual who can revolutionize relationship management, drive account growth, and boost profitability. You will create, maintain and develop deep customer connections, building trusted relationships with top-level executives and delivering the full value of Kyndryl to our clients.

This role focuses on proactive account growth, minimizing erosion in renewals, and ensuring our largest accounts continue to flourish. You will develop and execute account strategies, identify and qualify new opportunities, and build relationships with key decision-makers to deliver tailor-made solutions that meet customer needs.

Key Responsibilities

• Own and manage account P&L for strategic IT services accounts.
• Drive revenue growth, renewals and profitability across offerings, including one of the following IT business areas: Cybersecurity & Resiliency, Data & AI, Cloud Services, Digital Workplace Services (DWS), Mainframe (ZSeries) & Cloud, or Network & Edge.
• Develop and execute account strategies tailored to customer needs.
• Build trusted relationships with senior stakeholders and decision-makers.
• Identify and qualify new opportunities, expanding scope and capabilities.
• Collaborate with internal teams and partners to deliver seamless solutions.
• Collaborate with other sales team members to ensure a seamless account management process, from prospecting through closing and beyond.
• Lead one or more Portfolio or Strategic accounts and drive generation of new opportunities to expand existing work into larger scopes and new capabilities.
• Build a strong go-to-market pipeline with partners to pursue new deals.
• Apply external best practices to stay ahead of industry trends and provide innovative solutions that position Kyndryl as a market leader.
• Own the account P&L and oversee customer satisfaction, ensuring client success and compliance with integrity standards.

Who You Are / Required Skills and Experience

• Minimum 5 years of sales experience in IT business services, including full account P&L ownership.
• Proven success in consultative selling and strategic account growth.
• Strong understanding of IT services components and industry trends.
• Fluent in Italian and English (spoken).
• Existing network within the IT services ecosystem is a strong advantage.
• Proven experience with revenue growth, cost control, profitability, trends and risks.
• Open-minded and empathetic approach in relationships with customers.

Preferred Skills and Experience

• Bachelor’s degree or Master’s degree.
• Sales experience in technical solutions.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, relationships, processes and value. We offer benefits that support you and your family and provide opportunities for learning and certifications across platforms. Our volunteering and giving platform enables you to contribute to non-profit organizations. At Kyndryl, we invest in you so that together we succeed.

Get Referred! If you know someone who works at Kyndryl, select “Employee Referral” during the application process and enter your contact's Kyndryl email address.

Summary

• Location: Italy Milan (ITMILVP22) Office

EEO / Diversity Statement: Diversity is a core value at Kyndryl. We welcome people of all cultures, backgrounds and experiences, and our Inclusion Networks are one of several ways we create a workplace where everyone can bring their whole self to work.