Associate Director Customer Partner

Kyndryl; Milano; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Kyndryl in Milano seeks an Account Management Partner to drive strategic relationships with top executives and manage end-to-end sales processes.

You will own the account P&L, lead growth initiatives, and collaborate with sales teams to expand opportunities across services and solutions.

A growth mindset, deep industry knowledge, and a track record of revenue growth are essential.

Qualifications

• Minimum 5 years of experience managing account P&L and end-to-end sales.
• Strong knowledge of business and technology trends and industry best practices.
• Proven track record of revenue growth, profitability, and risk management.
• Growth mindset with empathy and customer-centric approach.

Responsibilities

• Create, maintain and develop deep executive-level customer connections.
• Drive proactive account growth and renewals while minimising erosion.
• Develop and execute strategic account plans to grow and retain key accounts.
• Identify opportunities, build relationships with decision makers, and tailor solutions.
• Collaborate with sales teams to manage the end-to-end process from prospecting to closing.
• Lead portfolios or strategic accounts and expand into larger scopes.
• Build a strong go-to-market pipeline with partners to generate new deals.
• Own the account P&L, ensure customer satisfaction and maintain compliance.

Skills

Account management

Sales process experience

P&L experience

Relationship building

Strategic thinking

Education

Bachelor’s or Master’s degree

Job description

Who we are

Who we are kyndryl runs and reimagines mission‑critical technology systems that drive advantage for leading businesses. we combine engineering expertise with ai‑powered insight to enable smarter decisions, faster innovation and lasting competitive edge.

the role – account management partner

• create, maintain and develop deep customer connections with top‑level executives.
• drive proactive account growth, sell new offerings and minimise erosion in renewals.
• develop and execute cutting‑edge account strategies to grow and retain kyndryl’s most valuable accounts.
• identify and qualify new opportunities, build relationships with key decision makers and deliver tailor‑made solutions.
• collaborate closely with sales team members to ensure seamless account management from prospecting to closing.
• lead one or more portfolio or strategic accounts and expand existing work into larger scopes and new capabilities.
• build a strong go‑to‑market pipeline with partners to generate new deals.
• own the account p&l, ensure customer satisfaction and maintain compliance.

who you are

• proven experience (minimum 5years) managing account p&l and end‑to‑end sales processes.
• deep knowledge of business and technology trends and industry best practices.
• track record of revenue growth, cost profitability and risk management.
• growth mindset, open‑minded and empathetic approach with customers.
• bachelor’s or master’s degree; sales experience in technical solutions is a plus.

what you can expect

• dynamic hybrid culture that supports well‑being and personal development.
• access to learning opportunities, professional certifications (microsoft, google, amazon) and coaching.
• opportunity to work on impactful projects that shape the future of account management.