Assistant Store Manager (W/M) , Rome Babuino , Italy

International Healthcare Opportunities; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury retail brand in Rome is seeking an experienced Assistant Store Manager to lead the team and drive sales. The ideal candidate will have strong leadership skills, a passion for luxury retail, and a keen understanding of fashion trends. You will be responsible for supporting both customers and team members, ensuring an exceptional shopping experience and maintaining high operational standards.

Competenze

• Demonstrate strong leadership and passion for people development.
• Be a quick learner and good listener.
• Excellent communication and organizational skills.
• Understand business KPIs.

Mansioni

• Lead your team by example and drive sales.
• Support recruitment and training for the store.
• Manage operational aspects and maintain store standards.
• Coach and motivate the team.

Conoscenze

Leadership

Communication

Organizational skills

Customer experience

Descrizione del lavoro

Assistant Store Manager (W/M), Rome Babuino, Italy

www.zadig-et-voltaire.com

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury. A chic and relaxed luxury.

Purpose of the role

The role of Assistant Manager is an essential part of the store function. Connecting and engaging with the Zadig & Voltaire customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success. You are a role model, attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting and coaching their team towards excellence, always focusing on delivering the highest customer experience. You are part of maximizing store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards. You will support the store manager in building a store environment that nurtures creativity and employees development.

Expectations of the role

• Be a brand ambassador and embrace the brand Selling Ceremony
• Lead your team by example
• Drive sales: coach your team in delivering exceptional and personalised customer experience
• Lead your team towards success through training and coaching to exceed store objectives and KPIs
• Be consistently present on the shop floor and available to meet customers’ needs
• Build customer loyalty and understand customer relationship management
• Communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces
• Inspire the team and lead by example
• Support the development of the team and store KPIs
• Develop team skills and brand/product knowledge proactively
• Adhere to organisational aspects to enable team success
• Be approachable and a great communicator to ensure smooth business operations

Operations

• Drive sales: proficient with till system, payments and fraudulent transactions
• Follow company policy and procedures
• Manage opening and closing procedures and maintain luxurious store environment and standards
• Be proficient with all operational aspects and proactive to learn new processes
• Manage loss prevention, perform inventories and communicate discrepancies
• Ensure awareness of loss prevention procedures and communicate to the team
• Maintain health and safety for the team and customers
• Complete store administration (banking, cash handling, credit notes, exchanges, refunds, trackers)
• Assist customers with exchanges and credit notes as needed
• Encourage customers to join the mailing list
• Oversee replenishment of bags, boxes, etc.
• Coordinate stock transfers between stores and manage faulty items procedures with manager support
• Answer calls promptly with a friendly and welcoming manner
• Execute loss prevention procedures and conduct regular inventories
• Be commercial in all activities
• Manage deliveries, ensure replenishment and new collection processing according to ZV guidelines
• Implement VM guidelines and train the team on VM standards
• Adapt VM guides to the available space
• Maintain impeccable shop floor and window standards
• Know, use and communicate VM tools and guidelines to the team

Human resources

• Support recruitment for the store with the manager
• Train and develop the team with a development plan that emphasizes skills
• Monitor training progress of new employees
• Identify team members with growth potential and create development plans
• Coach and motivate the team with skill targets
• Create a positive and inclusive work atmosphere, motivate and recognize achievements

Required knowledge & skills

• Demonstrate strong leadership and passion for people development
• Be a quick learner and good listener
• Excellent communication and organizational skills
• Understand how to deliver and coach a luxurious customer experience
• Understand business KPIs
• Show passion for luxury retail and interest in fashion and market trends
• Lead by example in all occasions
• Detail-oriented and proactive problem solver
• Great people skills, teamwork, enthusiasm, and dynamism
• Positive and proactive attitude with knowledge of motivating a team
• Sense of responsibilities and prioritization in the store
• Eager to learn, develop yourself and others

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.