Assistant Outlet Manager - Jumeirah Capri Palace

Jobbit; Anacapri; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A prestigious hospitality company in Anacapri is seeking an experienced Assistant Outlet Manager to ensure the perfect guest experience. This full-time role involves leading operations, monitoring customer feedback, and training staff. The ideal candidate has a background in hospitality management.

Competenze

• Mid-senior level role that requires strong operational leadership.
• Experience in hospitality management is advantageous.
• Ability to lead and train colleagues effectively.

Mansioni

• Ensure a perfect guest experience and coach team members.
• Monitor cashiering functions for compliance.
• Address customer feedback and complaints.
• Manage the database of customer details for recognition.
• Assist in improving outlet operations with SOP updates.

Conoscenze

Guest experience management

Cashiering compliance

Customer feedback monitoring

Training and evaluation

F&B marketing support

Descrizione del lavoro

Assistant Outlet Manager - Jumeirah Capri Palace

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An opportunity has arisen for an Assistant Outlet Manager to join the summer season 2026 of Jumeirah Capri Palace. The main duties and responsibilities of this role are:

• Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge
• Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures
• Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah International & Capri Palace procedures are followed
• Maintains and actively use a database of customer details/ history and other strategies that assist in guest recognition
• Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
• Makes suggestions to increase the market share for the Outlet
• Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
• Support the Outlet Manager to implement the F&B marketing plan when required
• Discusses menus and special requests with the Head Chef
• Attends and actively participates in the daily F&B briefings in the absence of the Outlet Manager

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality

Setor: Hotel/Turismo