Assistant Front Office Manager - Armani Hotel Milano

Jobbit; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Customer Service professional to support the Front Office Manager and ensure impeccable guest service. Responsibilities include coordinating the Front Office team, supervising check-in/check-out procedures, and collaborating with other departments. This role requires strong communication skills and a commitment to guest satisfaction. Experience in the hospitality sector is a plus.

Mansioni

• Support the Front Office Manager in daily operations.
• Ensure impeccable guest welcome and assistance.
• Coordinate, train, and motivate the Front Office team.
• Supervise check-in/check-out procedures.
• Handle guest complaints and special requests.
• Collaborate with other departments for smooth operations.

Descrizione del lavoro

Hosco

Armani Hotel Milano ? A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs.

Main Responsibilities

• Support the Front Office Manager in the daily operations of the department.
• Ensure an impeccable guest welcome and assistance service, in line with international luxury hotel standards.
• Coordinate, train, and motivate the Front Office team, fostering a positive and efficient work environment.
• Supervise check-in/check-out procedures and internal and external communication flows.
• Handle guest complaints and special requests, anticipating needs and ensuring the highest level of satisfaction.
• Collaborate with other departments, primarily with Housekeeping for the correct management and assignment of rooms, to guarantee a smooth and memorable guest experience.

Settore: Hotel/Turismo

Ruolo: Customer Service