Assistant Front Office Manager

Hosco.com; Lombardia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office Assistant to support the Front Office Manager and ensure exceptional guest experiences. Responsibilities include supervising check-in/check-out processes, managing guest requests, and training the Front Office team, all in line with luxury standards. This role is pivotal in maintaining the hotel’s reputation for elegance and service excellence.

Mansioni

• Support the Front Office Manager in daily operations.
• Ensure impeccable guest welcome and assistance service.
• Coordinate, train, and motivate the Front Office team.
• Supervise check-in/check-out procedures.
• Handle guest complaints and special requests.
• Collaborate with Housekeeping for room management.

Descrizione del lavoro

Overview

Armani Hotel Milano – A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.

Main Responsibilities

• Support the Front Office Manager in the daily operations of the department.


• Ensure an impeccable guest welcome and assistance service, in line with international luxury hotel standards.


• Coordinate, train, and motivate the Front Office team, fostering a positive and efficient work environment.


• Supervise check-in/check-out procedures and internal and external communication flows.


• Handle guest complaints and special requests, anticipating needs and ensuring the highest level of satisfaction.


• Collaborate with other departments, primarily with Housekeeping for the correct management and assignment of rooms, to guarantee a smooth and memorable guest experience.