Assistant Front Office Manager

Antal International; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Florence is seeking an Assistant Front Office Manager. The role involves overseeing reception operations, supporting the Front Office Manager, and ensuring compliance with luxury standards. Candidates should have at least 3 years of experience in a similar role and be proficient in English and another European language. This position requires strong problem-solving skills and a positive attitude towards customer service.

Competenze

• 3 years of experience in the same role or as a Front Office Supervisor in luxury hotels.
• Full professional proficiency in English and one additional European language.
• Knowledge of front office operations, including reception, cashiering, and concierge services.

Mansioni

• Support the Front Office Manager in overseeing reception operations.
• Ensure that reception team members adhere to Forbes standards.
• Handle guest complaints and requests in coordination with all departments.

Conoscenze

English

Multitasking

Problem-solving

Teamwork

Customer service

Formazione

Education in hospitality or related field

Strumenti

Hotel management software

Descrizione del lavoro

Overview

A great opportunity to join as an Assistant Front Office Manager at a Luxury hotel in Florence.

Responsibilities

• Support the Front Office Manager in overseeing reception operations
• Ensure that reception team members adhere to Forbes standards
• In the absence of the Front Office Manager, lead daily briefings / handovers and regularly review the booking schedule
• Assist the Front Office Manager in training and supervising the team
• Ensure guest requests are effectively communicated to all relevant departments
• Handle guest complaints and requests in coordination with all departments
• Identify and anticipate guest needs whenever possible
• Welcome and escort guests to their rooms
• Provide prompt, efficient, and courteous assistance to guests
• Accurately manage cash handling
• Oversee guest correspondence, both incoming and outgoing

Requirements

• 3 years of experience in the same role or as a Front Office Supervisor in luxury hotels
• Full professional proficiency in English and one additional European language
• Knowledge of front office operations, including reception, cashiering, and concierge services
• Familiarity with hotel management software
• Education in hospitality or a related field
• Strong problem-solving and multitasking skills
• Ability to work well in a team
• Positive attitude
• Experience: Front Office Agent in luxury hotels: 2 years (Required)
• Language: English (Required)
• Work Location: On-site

Application

Only Shortlisted Candidates will be contacted

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