Assistant Front Office Manager

Antal International Network; Firenze; In loco; Riservato; Tempo pieno

Descrizione del lavoro

A renowned hospitality company in Florence, Italy is seeking a Front Office Supervisor. This role supports the Front Office Manager in overseeing reception operations and training the team to meet Forbes standards. Candidates should have at least 3 years of experience in luxury hotels, professional proficiency in English, and familiarity with hotel management software. Strong problem-solving skills are essential.

Competenze

• 3 years of experience in the same role or as a Front Office Supervisor in luxury hotels.
• Full professional proficiency in English and one additional European language.
• Knowledge of front office operations, including reception, cashiering, and concierge services.
• Strong problem-solving and multitasking skills.

Mansioni

• Support the Front Office Manager in overseeing reception operations.
• Ensure reception team adheres to Forbes standards.
• Handle guest complaints and requests in coordination with all departments.

Conoscenze

Problem-solving

Multitasking

Teamwork

Professional English proficiency

Proficiency in another European language

Formazione

Education in hospitality or a related field

Strumenti

Hotel management software

Descrizione del lavoro

Responsibilities

• Support the Front Office Manager in overseeing reception operations;
• Ensure that reception team members adhere to Forbes standards;
• In the absence of the Front Office Manager, lead daily briefings/handovers and regularly review the booking schedule;
• Assist the Front Office Manager in training and supervising the team;
• Ensure guest requests are effectively communicated to all relevant departments;
• Handle guest complaints and requests in coordination with all departments;
• Identify and anticipate guest needs whenever possible;
• Welcome and escort guests to their rooms;
• Provide prompt, efficient, and courteous assistance to guests;
• Accurately manage cash handling;
• Oversee guest correspondence, both incoming and outgoing.

Requirements

• 3 years of experience in the same role or as a Front Office Supervisor in luxury hotels;
• Full professional proficiency in English and one additional European language;
• Knowledge of front office operations, including reception, cashiering, and concierge services;
• Familiarity with hotel management software;
• Education in hospitality or a related field;
• Strong problem-solving and multitasking skills;
• Ability to work well in a team;
• Experience: Front Office Agent in luxury hotels: 2 years (Required)
• Language
• Work Location: On-site