Assistant Front Office Manager

Marriott Hotels Resorts; Bolzano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global hospitality leader is seeking an experienced Assistant Front Office Manager to oversee operations and ensure exceptional guest experiences. You will support the Front Office Manager, lead the front office team, and handle guest relations. Ideal candidates should have supervisory experience in a hotel environment, excellent communication skills, and proficiency in Italian and English. This role offers professional growth opportunities and a vibrant international working environment.

Servizi

Dynamic international working environment

Professional development opportunities

Global associate benefits and discounts

Company bonus scheme based on performance

Ongoing training and development programs

Competenze

• Previous experience in a front office supervisory or assistant management role ideally in a 4- or 5-star hotel environment.
• Strong communication leadership and time management skills.
• Excellent guest service mindset and problem-solving abilities.
• Fluency in Italian and English is required; German is a strong plus.
• Knowledge of Opera PMS and MGS.
• Flexibility to work shifts, weekends, and holidays as needed.

Mansioni

• Support the Front Office Manager in overseeing daily operations of the Front Office team.
• Ensure a smooth and professional check-in / check-out experience for all guests.
• Lead, train and support front office associates ensuring standards are upheld.
• Handle guest complaints and resolve issues promptly.
• Assist in scheduling, reporting, and performance evaluations.
• Collaborate with other departments to ensure a seamless guest experience.
• Manage time effectively and prioritize tasks.

Conoscenze

Strong communication skills

Leadership

Time management

Guest service mindset

Problem-solving abilities

Fluency in Italian

Fluency in English

Knowledge of Opera PMS

Flexibility

Strumenti

Opera PMS

MGS

Descrizione del lavoro

Description

Additional Information: This hotel is owned and operated by an independent franchisee BZOFP. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

We are currently seeking a motivated and service-driven Assistant Front Office Manager to join our team at Four Points by Sheraton Bolzano part of the Marriott International portfolio.

Key Responsibilities

• Support the Front Office Manager in overseeing daily operations of the Front Office team including Reception Night Audit and Guest Services
• Ensure a smooth and professional check-in / check-out experience for all guests
• Lead train and support front office associates ensuring Marriott brand standards are upheld
• Handle guest complaints and resolve issues promptly with a guest-focused approach
• Assist in scheduling reporting and performance evaluations
• Collaborate with other departments to ensure a seamless guest experience
• Serve as a role model for exceptional service and team leadership
• Manage time effectively and prioritize tasks to maintain efficient front desk operations

What We Offer

• A dynamic and international working environment
• Professional development and growth opportunities within Marriott
• Access to Marriotts global associate benefits and discounts
• Company bonus scheme based on performance
• Ongoing training and internal development programs

If you are passionate about hospitality and ready to take the next step in your career we look forward to hearing from you!

Qualifications

• Previous experience in a front office supervisory or assistant management role ideally in a 4- or 5-star hotel environment
• Strong communication leadership and time management skills
• Excellent guest service mindset and problem-solving abilities
• Fluency in Italian and English is required; German is a strong plus
• Knowledge of Opera PMS and MGS
• Flexibility to work shifts weekends and holidays as needed

This company is an equal opportunity employer.