Assistant Executive Housekeeper

Rocco Forte Hotels - Italy; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A renowned hotel chain in Italy is seeking an Assistant Executive Housekeeper to supervise the housekeeping team and ensure high service standards. The role involves inspecting rooms, responding to Guest requests, and assisting the Executive Housekeeper with staff training. Candidates should be fluent in Italian and possess a high school certificate. This position offers a permanent contract and various employee benefits, including discounts at company facilities.

Servizi

Permanent contract according to C.C.N.L. Settore Turismo

Learning & development opportunities

Reduced hotel rates after 6 months

Discount on bar and restaurant services

Discount on wellness treatments

Competenze

• Fluent in Italian.
• Intermediate level of English required.
• PC literate.
• Previous professional experience in the same role is preferred.

Mansioni

• Ensure timely response to housekeeping requests by Guests.
• Guarantee daily inspection of Guest rooms and public areas.
• Help maintain department inventories and cleaning schedules.
• Support the Executive Housekeeper in staff training and development.
• Comply with financial objectives of the department.

Conoscenze

Managing Team Performance

Personal Effectiveness

Personal and team development

Business awareness

Service excellence

Technically skilled

Formazione

High School certificate

Descrizione del lavoro

ASSISTANT EXECUTIVE HOUSEKEEPER

Main purpose: This position is ideal for an ambitious candidate who is willing to supervise and develop a team, maintain an excellent standard of service meanwhile managing the relationship with our Guests. Reports to: Executive Housekeeper.

Main duties & responsibilities

• Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs;
• Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard;
• Help in maintaining all department inventories and cleaning schedules;
• Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house;
• Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development;
• Comply with the financial objectives of the department.

We offer

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements

• Fluent in Italian;
• English knowledge (intermediate level);
• PC literate;
• Previous professional experience in the same role is preferred;
• High School certificate.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).