Application Support Specialist (L2)

beqom; Tivoli; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A growing SaaS company in Tivoli, Italy, is seeking an Application Support Specialist (L2) to join their technical support team. The role requires investigating escalated incidents, identifying root causes, and implementing permanent fixes. Ideal candidates will have strong SQL expertise, excellent problem-solving skills, and fluent English. This is an entry-level, full-time position with opportunities for growth in a dynamic environment.

Competenze

• Fluent in English (written and spoken).
• Strong SQL expertise with ability to write complex queries.
• Excellent analytical and problem-solving skills.
• Experience working with application logs and complex system environments.
• Strong communication skills for documenting technical issues.

Mansioni

• Investigate escalated incidents and provide effective workarounds.
• Identify underlying problems and manage lifecycles until resolution.
• Collaborate with support managers and technical teams.
• Validate fixes in staging/UAT environments and support L1 teams.

Conoscenze

Fluent English

Strong SQL expertise

Analytical skills

Experience with application logs

Strong communication skills

Descrizione del lavoro

Overview

Join to apply for the Application Support Specialist (L2) role at beqom.

beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent. Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fueled by beqom pay intelligence.

About The Role

We are looking for a highly skilled and solution-driven Application Support Specialist (L2) to join our technical support team. In this role, you will handle complex technical incidents escalated from our L1 Service Desk Engineering team, ensuring rapid service restoration and long-term service reliability. Beyond resolving issues, your mission is to identify root causes, implement permanent fixes, and actively contribute to our “Zero Repeat” principle—ensuring issues do not occur again.

What you\'ll do

• Incident Analysis & Resolution — Investigate escalated incidents using logs, SQL queries, and diagnostic tools; Provide effective workarounds to restore service quickly; Develop permanent fixes and implement improvements to prevent recurrence.
• Root Cause & Problem Management — Identify underlying problems behind recurring incidents; Conduct and document structured RCAs for critical or repeated issues; Manage the lifecycle of problems until permanent resolution is achieved.
• Collaboration & Escalation — Work closely with System Support Managers, DBAs, and L3/L4 teams; Prepare clear and detailed technical escalations for complex bugs or architectural issues; Participate in architectural enhancement discussions to prevent future failures.
• Testing & Knowledge Sharing — Validate fixes thoroughly in staging/UAT environments to ensure reliability; Create automated tests (unit/integration) to prevent regressions; Support and mentor L1 teams with training, documentation, and technical guidance.

What We’re Looking For

• Fluent English (written and spoken).
• Strong SQL expertise and ability to write complex queries.
• Excellent analytical and problem-solving skills with a structured approach.
• Experience working with application logs, diagnostic tools, and complex system environments.
• Strong communication skills with the ability to document and explain technical issues clearly.

Nice to have

• French language skills (significant advantage).
• Familiarity with AI tools.
• Knowledge of ITIL processes (Incident, Problem, Change).
• Willingness to work in shifts if required.

Why Join Us?

• Your career, your design. Autonomy is our default - your campaigns, your impact.
• Drive meaningful growth. Be the engine behind pipeline success for a growing SaaS company.
• Experiment with the new. From AI to emerging ad platforms, you’ll have room to test and learn.
• Belong to something bigger. Collaborate with a diverse, international team across Europe and the US.
• Grow in a scale-up. Be part of a company that’s redefining how global enterprises think about compensation.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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